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Specialized Crisis Triage Training & Quality Assurance

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Documents

This scope was carved out of CA18282.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Provision of 111-2 Service

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Organization & Contact Information

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AgencyAvon and Wiltshire Mental Health Partnership NHS trust
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs specialized training and quality monitoring for call handlers for prime contractors on Avon and Wiltshire Mental Health Partnership NHS Trust projects. Develops and delivers training for adult and youth mental health crisis pathways and performs QA audits using call recording software. Requires mental health first aid or clinical triage certifications. Delivers trained staff and monthly quality assurance reports.

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NAICS: 561422
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Provision of 111-2 Service
Solicitation # CA18282
The Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider for the Provision of 111-2 Service under solicitation CA18282. This contract involves delivering an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2), providing 24/7 access for individuals in mental health crisis across both adult and children and young people pathways. The appointed provider will be solely responsible for the call handling elements, specifically access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The service must operate within a matrix management model and align with the NHS England Long Term Plan and the recovery plan for urgent and emergency care. The contract is estimated to run from April 1, 2027, to March 31, 2030, with potential extensions for two additional 12-month periods ending March 31, 2032. The estimated total value is 4,050,000 GBP excluding VAT, or 4,860,000 GBP including VAT. This opportunity is run under the Provider Selection Regime regulations using an open procedure and a light touch special regime, with a particular suitability for small and medium-sized enterprises. Interested parties must submit their proposals via the designated portal by November 2, 2026, at 12:00pm.
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