SSA has implemented ServiceNow SAM Pro to enhance visibility into software entitlements, usage, and compliance exposure.
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The Social Security Administration’s Division of Information Technology and Systems Services has deployed ServiceNow SAM Pro to gain greater control and insight into its software asset management processes. This initiative focuses on improving visibility across software entitlements, actual usage patterns, and potential compliance risks, enabling more informed decision-making and risk mitigation. The implementation aims to streamline software provisioning, ensure adherence to license agreements, and reduce exposure to audits or financial penalties by aligning software use with contractual obligations. While the contract is listed as a forecast with no solicitation number or specific financial details, it reflects a strategic move by the agency to modernize its software governance framework. The effort underscores a broader commitment to operational efficiency, regulatory compliance, and resource optimization within the SSA’s IT infrastructure. Although no point of contact or performance location is provided, the initiative is part of the agency’s ongoing digital transformation under its Office of Strategic Business Unit.
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