This Solicitation opportunity from Idaho was posted on July 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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SSA - Microsoft Unified Support

Awarded

565State & Local

Submission Closed07/12/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Commander

POSTED

about 11 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The State of Idaho, through the Department of Administration Division of Purchasing, is pursuing a sole source authorization for Microsoft Unified Support to benefit Idaho Information Technology Services. This non-competitive procurement, conducted under Idaho Code section 67-9221 and IDAPA 38.05.01.045, is based on the determination that Microsoft Corporation is the only vendor capable of providing comprehensive support across its entire technology stack, including software, cloud services, and hardware. The estimated contract value ranges between 419,173 and 570,000 dollars for the 2024 to 2025 period. The scope of work encompasses a wide array of reactive and proactive IT services, including 24/7 technical support with critical response times under 15 minutes, dedicated incident management, and access to the Service Hub portal. Key deliverables include the assignment of a Customer Success Account Manager, designated support engineering, and proactive engagements such as Well-Architected reviews, security compromise assessments, and tailored training workshops. This agreement is structured as an annual fixed-price service contract, requiring a business and financial analysis every five years upon renewal to justify the continued sole source status.

General Info

Idaho sole source Microsoft Unified Support contract for IT services, 2024-2025, up to $570,000.

Agency

State of Idaho

NAICS

541519 - Other Computer Related Services

Place of Performance

ID, USA

Set-Aside

NONE

Documents

Request for Sole Source Authorization - Microsoft Unified Support

sole-source-authorization

High

Microsoft Unified Support Justification

justification-and-authorization

Low

Microsoft Unified Support Overview

other

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseAwarded

PostedJul 9

Solicitation

AwardedOct 28

Contract was awarded

Submission Closed

07/12/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState of Idaho

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Idaho

Office AddressN/A

ContactsNo contact information available

Full Description

The Idaho Department of Administration, Division of Purchasing, hereby publishes notice of intent to approve a sole source authorization for Information Technology Services to purchase Microsoft Unified Support from Microsoft Corporation. This notice is being given pursuant to Idaho Code section 67-9221. The Administrator of the Division of Purchasing has determined that there is only one vendor qualified to provide this property (commodity or service). A copy of the request for sole source authorization is attached in the Buyer Attachments section of IPRO. Any interested vendor may file a challenge to this sole source procurement, in accordance with Idaho Code section 67-9232(4), by giving timely notice (within five (5) business days after the closing date of this IPRO Notice) to: contact@example.gov.