Strathcona County - Negotiated Request for Proposal - RFP# 26.0012 Telephone System Replacement

Strathcona County is inviting qualified vendors to submit proposals for replacing its legacy Mitel telephone system with a modern Microsoft Teams Phone solution, leveraging its existing Microsoft 365 E5 licenses. The project aims to migrate approximately 1,100 phones while ensuring seamless integration with complex departmental needs such as 19 ACD queues, paging systems, and analog device compatibility. The County emphasizes maintaining full administrative control through role-based access, minimizing operational disruption through a carefully phased implementation, and ensuring ongoing support for training, maintenance, and system updates. Compliance with Canadian emergency calling regulations and privacy standards is mandatory, and the selected vendor must provide comprehensive lifecycle support from deployment through long-term operations. Proposals must be submitted by September 1, 2026, in response to solicitation number AB-2026-05578, issued on August 7, 2026. The contract will be awarded through a negotiated procurement process, with the primary point of contact being Miranda Schauer, Procurement Advisor, reachable via email or phone. Implementation will occur entirely within Alberta, and vendors are expected to demonstrate proven experience with Microsoft Teams Phone deployments in public sector environments, including expertise in scaling enterprise telephony solutions and handling regulatory obligations specific to Canadian telecommunications. The County seeks a partner capable of delivering not just technology, but a reliable, secure, and manageable communication system aligned with its operational priorities.