Student Support Services

The Texas A&M University System is soliciting proposals under RFP-01-OAA-26-278 to establish a master services agreement with one or more providers for an innovative online student support services platform. The solution must be accessible via a website, mobile application, and telephone, providing services in areas such as psychiatry, mental health, medical tele-services, and success coaching. The contract is intended for an initial three-year term with the possibility of two additional two-year extensions. Award decisions will be based on the overall best value, considering factors such as solution capability, respondent qualifications, implementation timelines, cost reasonableness, and past performance. Providers must ensure strict compliance with FERPA and HIPAA data privacy regulations and are prohibited from using customer data in machine learning or artificial intelligence solutions where data is stored. The system requires the use of licensed, qualified clinicians and healthcare professionals, and providers must define clear service level agreements regarding response and wait times. Comprehensive insurance coverage is required, including professional liability, cyber liability, and umbrella liability. Proposals must be submitted as two separate PDF files by 2:00 p.m. Central Time on September 9, 2026, and must include a detailed pricing proposal covering implementation, professional services, and recurring subscription fees.