Supply and delivery of grievance boxes, manual grievance registers, grievance acknowledgement forms, stamps and padlocks.

The State Department for Micro, Small and Medium Enterprises in Kenya has issued an award notice under solicitation number KE-SDMSME-538319-GO-RFQ for the supply and delivery of essential materials. This procurement is specifically designed to operationalize the project Grievance Redress Mechanism by providing the necessary physical infrastructure for complaint management. The scope of the contract includes the provision of grievance boxes, manual grievance registers, grievance acknowledgement forms, stamps, and padlocks. These items will be deployed within Kenya to ensure the formal and secure collection and documentation of grievances as part of the federal agency's operational requirements.