This Combined Synopsis/Solicitation opportunity from Department Of Justice was posted on December 11, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
SV0161-24 Hosted Solution
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Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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This contract involves the procurement of a hosted call center system for the Federal Prison Industries, operating under the Department of Justice, with locations in Bryan, TX, and Tallahassee, FL. The project requires comprehensive services including installation, configuration, provisioning, training, and ongoing support for an internet-accessible call center solution. The contract is an indefinite delivery, indefinite quantity (IDIQ) with a cost-plus award fee structure, aimed at awarding a flexible, scalable solution through a small business set-aside under NAICS code 517121. The solicitation emphasizes a focus on small businesses, with a proposal deadline set for November 27, 2024, and a question submission deadline of November 14, 2024. The contract has undergone multiple amendments, including clarifications, extensions, and the addition of specific clauses DOJ-05 and DOJ-02, to refine the scope and requirements. Key documents such as the statement of work and business management questionnaires are included to guide proposers. The contract, titled SV0161-24, was posted in December 2024, with a response deadline of December 13, 2024. Interested parties can contact designated points of contact, Joshua Hassler and Sharon Oliver, for further information. The procurement aims to ensure a robust, secure, and efficient call center solution tailored to the needs of the Federal Prison Industries under the Department of Justice.
General Info
Place of Performance
Washington, DC, 20534, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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