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System Maintenance and Operations

Active
State & Local

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Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for System Maintenance and Operations supports prime contractors on New York State Department of Health projects. The scope of work focuses on providing technical support and operational maintenance for converged E&E and AMS systems, specifically encompassing Tier 2 and 3 support, patch management, and continuous system monitoring. The selected provider must possess expertise in cloud infrastructure management and adhere to ITIL standards to ensure service quality. Key deliverables include the provision of regular uptime reports and the successful resolution of incident tickets. Interested parties should note that the response deadline is February 19, 2027. The contract falls under NAICS code 541513, reflecting its focus on computer facilities management services.

General Info

Documents

This scope was carved out of 2140439.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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RFP: Converged Eligibility and Enrollment (E&E) System and Appeals Management System (AMS)

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Organization & Contact Information

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AgencyNew York → NYS Department of Health
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical support and operational maintenance for converged E&E and AMS systems for prime contractors on NYS Department of Health projects. Performs Tier 2/3 support, patch management, and system monitoring. Requires ITIL standards and cloud infrastructure management experience. Delivers uptime reports and resolved incident tickets.

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Same NAICS industry code

NAICS: 541513
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