TBIPS – Help Desk Specialists - Level 2 (SIS)

NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) ****This amendment 01 is raised to modify the NPP: DELETE: Closing Date: 2023-08-28 02:00PM Eastern Daylight Time (EDT) INSERT: Closing Date: 2023-09-11 02:00PM Eastern Daylight Time (EDT) ***ALL OTHER TERMS AND CONDITIONS REMAIN UNCHANGED*** --------------------------------------------------------------------------- NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) GSIN: D302AAH - Informatics Professional and Consulting Services – Maintenance Operations, Support Reference Number: 23-238384/A Solicitation Number: 23-238384/A Organization Name: Department of Foreign Affairs, Trade and Development Solicitation Date: 2023-08-11 Closing Date: 2023-08-28 02:00 PM Eastern Daylight Time EDT Anticipated Start Date: as soon as possible Estimated Delivery Date: 2023-09-11 Estimate Level of Effort: 220 days per resource Contract Duration: Initial Contract Period of one (1) year with two (2), one (1) year Option Periods Solicitation Method: Competitive Comprehensive Land Claim Agreement Applies: No Number of Contracts: Up to three (3) Applicable Trade Agreements: • the Canadian Free Trade Agreement (CFTA), • the Canada-Chile Free Trade Agreement (CCFTA), • the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) • the Canada-Columbia Free Trade Agreement (CColFTA) • the Canada-European Union Comprehensive Economic and Trade Agreement (CETA) • the Canada-Honduras Free Trade Agreement (CHFTA) • the Canada-Korea Free Trade Agreement (CKFTA) • the Canada-Panama Free Trade Agreement (CPanFTA) • the Canada-Peru Free Trade Agreement (CPFTA) • the Canada-Ukraine Free Trade Agreement (CUFTA) • World Trade Organization Agreement on Government Procurement (WTO-AGP) Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories: Resource Category: Stream 4: Business Services - B.10. Help Desk Specialist Level of Expertise: Level 2 Estimated Number of Resources Required: Up to ten (10) The following SA Holders have been invited to submit a proposal: 1. 1511995 Ontario Inc., Tundra Technical Solutions in Joint Venture 2. 1511995 Ontario Limited, ipss inc., in jv 3. Acosys Consulting Services Inc. 4. ACOSYS CONSULTING SERVICES INC./ SERVICES CONSEILS ACOSYS INC., PRICEWATERHOUSECOOPERS LLP, IN JOINT VENTURE 5. Adirondack Information Management Inc., Amita Corporation, Artemp Personnel Services Inc., The AIM Group Inc.,in JOINT VENTURE 6. ADRM Technology Consulting Group Corp. 7. ADRM Technology Consulting Group Corp. and Randstad Interim Inc 8. Advanced Chippewa Technologies Inc. 9. Alika Internet Technologies Inc. 10. Alivaktuk Consulting Inc. & NavPoint Consulting Group Inc. in JV 11. Brascoupe Professional Services Inc. and Altis Human Resources (Ottawa) Inc., in Joint Venture 12. CDW Canada Inc. 13. Dalian Enterprises and Coradix Technology Consulting, in Joint Venture 14. Donna Cona Inc. 15. DONNA CONNA INC., IBM CANADA LIMITED IN JOINT VENTURE 16. Excel Human Resources Inc. 17. IPSS INC. 18. Itergy International Inc. 19. Koroc Consulting Inc., Isheva Inc. in JOINT VENTURE 20. MAKWA Resourcing Inc. 21. Makwa Resourcing Inc., TPG Technology Consulting Ltd. in JOINT VENTURE 22. Maplestream Inc., Cofomo Ottawa Inc., in Joint Venture 23. Maverin Inc. 24. Michael Wager Consulting Inc. 25. MINDWIRE SYSTEMS LTD., Akkada Professional Services inc., HubSpoke Inc., in Joint Venture 26. NATTIQ INC. 27. NewFound Recruiting Corporation 28. Nisha Technologies Inc. 29. Nisha Technologies Inc., Contract Community Inc., IN JOINT VENTURE 30. Onaki Création S.E.N.C., IBISKA TELECOM INC., in Joint Venture 31. Symbiotic Group Inc. 32. OpenFrame Technologies, Inc. 33. T.I.7 Inc. in Joint Venture with Tiree Consulting Inc. 34. Taligent Consulting Inc. 35. Tato Recruiting Inc., S.I. SYSTEMS ULC, in Joint Venture 36. Turtle Island Staffing Inc. 37. Turtle Technologies Inc. Description of Work: The requirement is for client-focused resources who can provide IM/IT support over the telephone, in tickets (Service Requests and Incidents), by email and using chat tools. They support the Department of Foreign Affairs, Trade and Development’s (DFATD) clients, including DFATD employees, contractors and our partners and co-locators with network accounts, working from home or from a DFATD location in Canada and globally. Help Desk agents are required to work at the Service Desk (IM/IT call centre) on a rotating shift schedule (8 hour shifts, includes an unpaid half hour meal break) and provide continuous 24/7/365 IM/IT operational support. DFATD has an ongoing, operational requirement to have contractors fulfill the role IM/IT Service Desk Agents. The objective of DFATD is to operate the IM/IT Service Desk with agents (24/7/365) who are responsible for complex information management and information technology (IM/IT) incident/problem troubleshooting, resolution and escalation as they pertain to the ministry’s global IM/IT infrastructure and its respective software and hardware. DFATD will be awarding up to three (3) contracts for a total of 10 resources combined. Incumbent Information: There is no incumbent Security Requirement: Common PS SRCL #34 applies Minimum Corporate Security Required: SECRET Minimum Resource Security Required: SECRET Contract Authority Name: Cadmiel Martel Phone Number: 613-791-6369 Email Address: Cadmiel.Martel@international.gc.ca The Request for Proposal (RFP) documents will be e-mailed directly, from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT RFP DOCUMENTS ARE NOT AVAILABLE ON THE GOVERNMENT ELECTRONIC TENDERING SYSTEM (https://canadabuys.canada.ca/en/tender-opportunities). Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca