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Technical Support & Help Desk Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing Tier 1–2 technical support for CFD++ users, focusing on troubleshooting technical issues, delivering user training, and coordinating escalations with the software vendor to ensure timely resolution. Support services are critical to maintaining operational efficiency for users relying on CFD++ software, particularly within defense-related environments where system reliability and performance are paramount. The provider is expected to respond promptly to user inquiries, document incidents accurately, and facilitate communication between end users and the software vendor when higher-level support is required. This subcontract is issued under the Department of Defense through the agency name W6QK Acc-Apg Adelphi, with performance strictly limited to Aberdeen Proving Ground, Maryland, ZIP code 21005. The work falls under NAICS code 541512, categorizing it as computer systems design and related services. The solicitation was posted on July 10, 2026, and while no set-aside designation or point of contact details are provided, the geographic restriction and defense agency context indicate a focus on supporting U.S. military and defense technology operations with specialized technical expertise.

General Info

Tier 1–2 CFD++ technical support for DoD at Aberdeen Proving Ground, Maryland, ensuring system reliability and vendor escalation.

Agency

Department Of Defense → W6QK Acc-Apg AdelphiView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Aberdeen Proving Ground, MD, 21005, USA

Set-Aside

NONE

Documents

This scope was carved out of W911QX26PA069.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Synopsis of Award: Metacomp CFD++ Software Licenses

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-Apg Adelphi
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → W6QK Acc-Apg Adelphi
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for CFD++ users, including troubleshooting, user training, and escalation coordination with the software vendor.

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