Technical Support and Help Desk Services for ANAM Platform

The contract covers the provision of remote technical support, user training, troubleshooting, and ongoing maintenance services for the ANAM neurocognitive assessment platform at military installations. The work is focused on ensuring the platform remains fully operational, accessible, and properly utilized by authorized personnel across Defense Department facilities, with a primary place of performance in Falls Church, Virginia, under NAICS code 541512 for other computer-related services. The subcontractor will be responsible for delivering responsive help desk support, conducting system updates, resolving technical issues remotely, and providing training to military users to maintain proficiency with the neurocognitive assessment tools. The contract is issued under the Department of Defense's Dha Enterprise Medical Support Ems-Cd with no solicitation number or set-aside designation specified. The services must be performed remotely and are designed to sustain mission readiness by preserving the integrity and functionality of the ANAM system, which is critical for cognitive health monitoring of military personnel. Although no point of contact is listed, the work is expected to align with DoD standards for data security, compliance, and interoperability across defense medical systems, with performance centered on minimizing downtime and maximizing user adoption across deployed locations.