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Technical Support and Help Desk Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract pertains to remote technical support services for EMS devices, encompassing troubleshooting, user assistance, and system diagnostics, delivered under a lease and service model. It is classified as a subcontract under the North American Industry Classification System code 541512 and is administered by the Defense Logistics Agency within the Department of Defense. The services are intended to ensure uninterrupted operational capability of EMS equipment through proactive and reactive technical support, maintaining compliance and performance standards throughout the contractual period. The solicitation was posted on July 16, 2026, and while specific geographic performance locations and point of contact details are not provided, the work is expected to be conducted remotely. The contract reference number SP700021D0007 and delivery order SP700024F0330 are linked to this agreement, indicating integration into broader DoD procurement channels under the DIBBS platform. There is no set-aside designation specified, suggesting the subcontract is open to eligible contractors without demographic or size-based restrictions.

General Info

Remote technical support for EMS devices under DoD subcontract, delivered remotely via DIBBS platform.

Agency

Department Of Defense → Defense Logistics AgencyView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of SP700024F0330.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

EMS LEASE & SERVICE FIXED RATE (CON&OCON

AI Contract Breakdown

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Timeline

PostedJul 16

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Logistics Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Logistics Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Remote technical support for EMS devices including troubleshooting, user assistance, and system diagnostics as part of the lease and service model.

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