This Government Contract opportunity from West Virginia was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Tier 2 Help Desk Services

Closed

State & Local

Submission Closed06/17/2026, 02:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

This contract entails providing ongoing technical support and Tier 2 help desk services specifically for an API service utilized by state agency users in West Virginia. The key responsibilities include troubleshooting technical issues, assisting users with their inquiries, and managing escalation procedures to ensure effective resolution of complex problems. The support services are critical for maintaining the functionality and reliability of the API, which is essential for the agency's operations. The contract is classified under a subcontract type with the NAICS code 541519, indicating it is related to other computer-related services. The scope of work is focused in Charleston, West Virginia, and the solicitation was posted on June 4, 2026, with a response deadline of June 17, 2026. Although specific organizational and contact details are not provided, the contracting agency is West Virginia, and additional information may be accessible through the provided official web link. The contract aims to ensure continuous, high-quality technical assistance to support the state agency's digital infrastructure.