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This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on March 19, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Telephone Answering Services

Closed
F2Q4014323A004Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421
SLED
Live Answering Services
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The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.
City of Los Angeles

POSTED

7 days ago

DEADLINE

in 23 days
NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

26 days ago

DEADLINE

in 2 days

General Info

NAICS

561421 - Telephone Answering Services

Place of Performance

77 Nealy Ave, LANGLEY AFB, VA, 23665, USA

Set-Aside

SBA

Documents

6

Combo_Solicititation_Telephone_Answering_Service.docx

DOCX

Q_and_A_F2Q4014323A004.xlsx

XLSX

Q_and_A_F2Q4014323A004.xlsx

XLSX

SCRIPTS_FOR_LANGLEY.docx

DOCX

Sept-Nov_Call_Log.pdf

PDF

Telephone_Answering_Service_-_Draft_SOW.docx

DOCX

AI Contract Breakdown

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Timeline

4 updates
PhaseClosed
Posted

Sources Sought

Type Changed

Sources Sought → Combined Synopsis

Notice updated

The notice description changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA4800 633 Cons Pkp
Contacts2 people available
OfficeLANGLEY AFB, VA, 23665, USA
Office AddressLANGLEY AFB, VA, 23665, USA

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Solicitation FA480027Q0004 is a Small Business Set Aside for the rental, installation, and maintenance of new washers and dryers at Langley AFB, VA. The contractor is responsible for providing all labor, supervision, tools, and transportation to supply commercial-grade, coinless equipment, including standard and industrial washers and dryers as well as stackable units. Key performance requirements include quarterly preventative maintenance, a 12-hour acknowledgment for service requests, a 24-hour on-site inspection window, a 72-hour repair ceiling, and a five-calendar-day turnaround for equipment replacement or relocation. The contract structure consists of a base period from December 4, 2026, to December 3, 2027, with multiple option periods extending through December 3, 2031. Award will be granted to the responsible offeror whose proposal is most advantageous to the Government, with price, technical capability, and past performance weighted equally. Technical eligibility requires an Acceptable rating, specifically regarding the ability to meet delivery dates and provide a transition schedule 30 days prior to the start date. Proposals must be submitted in three distinct volumes: Technical (20-page limit), Price, and Past Performance (8-page limit). Invoicing is managed electronically via the Wide Area WorkFlow system. Security requirements mandate that the contractor maintain a validated list of personnel and ensure all staff obtain necessary base access identification.
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POSTED

1 day ago

DEADLINE

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NAICS: 238210
Federal
Airfield Lighting Computer System
Solicitation # FA480027Q00001
Solicitation FA480027Q0001, issued by the 633d Contracting Squadron, seeks a contractor to provide comprehensive preventive maintenance, diagnostics, calibration, and repair services for the Airfield Lighting Computer System (ALCS) at Joint Base Langley-Eustis, Langley AFB, Virginia. The scope of work includes semi-annual inspections of computer nodes, Constant Current Regulator output tuning, capacitor testing, and infrared imaging for hotspots. Additionally, the contractor is required to provide hands-on system and hardware training for customer maintenance personnel and deliver detailed, custom-tailored reports documenting all actions taken. The contract is structured as a Firm Fixed Price arrangement with a base period from November 30, 2026, to November 29, 2027, and multiple option periods extending through November 2031. Award will be based on the most advantageous offer, evaluating the three lowest-priced proposals for technical and past performance acceptability. Proposals must be submitted in three separate volumes—Price, Technical, and Past Performance—each limited to 10 pages. Invoicing is processed electronically via the Wide Area WorkFlow system, and the contractor must provide a Quality Control Plan within 10 working days of award. All personnel must meet specific base access and security requirements, including validation by a Facility Security Officer.
Electrical Contractors and Other Wiring Installation Contractors

POSTED

7 days ago

DEADLINE

in 8 days
View Details
NAICS: 561612
Federal
Operational Security (OPSEC) & Site Access Compliance SupportThe contract requires coordination of contractor compliance with Operational Security (OPSEC) policies and Counterintelligence Information Liaison (CIIL) requirements at Joint Base Langley-Eustis, specifically focusing on personnel briefings and the administration of site access badges. All activities must align with Department of Defense standards to ensure the protection of sensitive information and physical security at the installation. The contractor is responsible for managing the entire lifecycle of access credentials, including issuance, renewal, revocation, and tracking, as well as conducting mandatory security briefings to ensure all personnel understand and adhere to OPSEC protocols. This is a subcontract under the Department of Defense, classified under NAICS code 561612, and performance is exclusively located at the zip code 23665, corresponding to Joint Base Langley-Eustis. The opportunity was posted on May 11, 2026, and is managed by FA4800 633 Cons Pkp. There is no specified set-aside type, meaning it is open to any qualified entity, and no point of contact details are provided, requiring prospective bidders to rely on the SAM.gov portal for further inquiries. Compliance is not optional, and all actions must be performed in strict accordance with federal security mandates to safeguard military operations and infrastructure.
Security Guards and Patrol Services

POSTED

5 months ago

DEADLINE

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