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This Pre-Solicitation opportunity from Department Of Defense was posted on January 9, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Telephone Answering Services

Closed
W911S2-18-U-TELEFederal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421
SLED
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Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
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POSTED

26 days ago

DEADLINE

in 2 days

General Info

NAICS

561421 - Telephone Answering Services

Place of Performance

Fort Drum, FORT DRUM, NY, 13601, USA

Set-Aside

SBA

Documents

1

PWS_Telephone_Asnwering_Service.pdf

PDF

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Timeline

PhaseClosed
Posted

Presolicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Ft Drum
Contacts2 people available
OfficeFORT DRUM, NY, 13602-5220, USA
Office AddressFORT DRUM, NY, 13602-5220, USA
Contacts
Michael KrivenskyContracting Specialist
Victoria SchermerhornContracting Officer

Full Description

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Telephone Answering Services

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Same awarding agency

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NAICS: 331210
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