Telephone-Based Eligibility Interviews and Medical Verification

This contract involves conducting structured telephone interviews with paratransit applicants to assess their eligibility for services under the Americans with Disabilities Act (ADA). The scope includes verifying submitted medical documentation and supporting eligibility determinations to ensure compliance with ADA standards. The work is subcontracted and falls under the NAICS code 541611, which relates to administrative management and general management consulting services. The contracting agency is the San Mateo County Transit District in California. The services are intended to facilitate accurate and consistent evaluations of paratransit eligibility, thus supporting the district's efforts to provide appropriate transportation services to individuals with disabilities. The contract was posted on September 30, 2025, and emphasizes the importance of adhering to ADA guidelines throughout the eligibility determination process.