Telephone Interpretation Services (TIS)

Service Canada delivers Government of Canada services and information on programs, such as the Temporary Foreign Worker Program (TFWP), Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS), Social Insurance Number (SIN), Passport, and various others. These government services are provided to clients in English or French. Service Canada is committed to improve opportunities for all Canadians, including newcomers that are at a disadvantage because they do not speak, or may not have sufficient understanding of, either of Canada’s two official languages. Additionally, Service Canada recognizes the importance of providing access to services in Indigenous languages to decrease barriers and increase access for this population. Telephone interpretation services helps Service Canada staff identify and respond to the needs of allophone newcomers and Indigenous clients who require government services. The Telephone Interpretation Services (TIS) contract will be available to support agents in all Service Canada Centres (SCCs), Service Canada Centres – Passport Service (SCC-PS), Scheduled Outreach Sites, the Temporary Foreign Worker Program (TFWP), and for some services offered as part of the 1-800-O-Canada contact centre and other specialized call centres. The department is therefore looking for potential suppliers for this service.