This Solicitation opportunity from Florida Department of Legal Affairs (DLA) was posted on April 25, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ticket Management System

Closed

DLA 2024.13State & Local

Submission Closed04/25/2026

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

New

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Splunk License RenewalThe Office of Nuclear Energy within the Department of Energy is forecasting a contract for a Splunk License Renewal. This procurement is designated as a small business set-aside under NAICS code 541519, with the place of performance located in Idaho. The incumbent contractor for these services is August Schell Enterprises, Inc. Interested parties may coordinate with the Small Business Program Manager, Karen Tappert, regarding this upcoming requirement.

Office of Nuclear Energy

POSTED

about 19 hours ago

DEADLINE

N/A

General Info

Agency

Florida Department of Legal Affairs (DLA)

NAICS

541519 - Other Computer Related Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 25

Solicitation

Response DeadlineApr 25

Deadline has passed

Submission Closed

04/25/2026

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Organization & Contact Information

AgencyFlorida Department of Legal Affairs (DLA)

Contacts1 person available

OfficeN/A

Organization / Agency

Florida Department of Legal Affairs (DLA)

Office AddressN/A

Contacts

Amy Marshall

contact@example.gov

+1 (555) 000-0000

Full Description

The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop, etc.). The existing ticketing system was developed internally by OAG’s Information Technology business unit. The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket. The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket? If it is anyone that submits a ticket, the potential number is 1,400.

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