TICKETING / ITSM SYSTEM

Tarrant County 9-1-1 Emergency Assistance District is soliciting proposals for a TICKETING / ITSM SYSTEM under solicitation number RFP-2026-0001, with the request posted on July 6, 2026 and a firm deadline for submissions at 10:00 PM on August 17, 2026. All inquiries must be directed via email to Aniel Austin, Chief Financial Officer, at FinanceTC911@tc911.org, and responses to questions will be published on the district’s procurement website at www.tc911.org/procurement. Proposals may be submitted either electronically or as hard copy; electronic submissions must be emailed with the subject line “RFP- Ticketing System” to FinanceTC911@tc911.org, while hard copies require six printed volumes, one flash drive with an electronic copy, and must be sealed in an envelope clearly labeled “RFP- Ticketing System” and delivered to the district’s office in Fort Worth, Texas. Fax or telephone submissions are strictly prohibited, and all proposals must adhere to the specified formatting and delivery requirements to be considered.