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Tier 1–2 Help Desk & Technical Support

Active

Federal

Response Deadline08/31/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for Tier 1–2 Help Desk and Technical Support to serve the Department of Homeland Security, specifically within the C5I Division 2 in Kearneysville. The primary objective is to provide frontline technical assistance for Salesforce users across USCG systems, focusing on troubleshooting login issues, managing license access, providing basic configuration support, and handling escalation management. The project falls under NAICS code 541512 and is based in Kearneysville, zip code 25430. Interested parties must note the response deadline of August 31, 2026, following the posting date of August 24, 2026.

General Info

Tier 1-2 Salesforce help desk support for DHS C5I Division in Kearneysville.

Agency

Department Of Homeland Security → C5I Division 2 KearneysvilleView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Kearneysville, WV, 25430, USA

Set-Aside

NONE

Documents

This scope was carved out of CG-C5I-ESD3-26-08.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Consolidation Notice - USCG Salesforce Licenses

AI Contract Breakdown

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Timeline

PostedAug 24

subcontract

Response DeadlineAug 31

Submission deadline

Response Deadline

08/31/2026, 07:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → C5I Division 2 Kearneysville

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → C5I Division 2 Kearneysville

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide frontline technical support for Salesforce users across USCG systems, including troubleshooting login issues, license access, basic configuration support, and escalation management.

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