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Tier 1 & Tier 2 Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the Department of Defense, specifically the FA8052 773 Ess agency, seeks a provider to deliver 24/7 enterprise-level Tier 1 and Tier 2 IT help desk support. The scope of work involves supporting approximately 4,000 users across both unclassified NIPRNet and classified SIPRNet networks, with primary responsibilities including incident logging, troubleshooting, escalation, and resolution tracking. The requirement is categorized under NAICS code 541512 for computer systems design services. This effort ensures continuous operational support for critical network infrastructures to maintain high availability and efficient technical resolution for a large user base within a secure environment.

General Info

DoD seeks 24/7 Tier 1 and 2 IT help desk support for 4,000 users.

Agency

Department Of Defense → FA8052 773 EssView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX

Set-Aside

NONE

Documents

This scope was carved out of FA890326R0109.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Air Force Installation & Mission Support Center (AFIMSC) Information Technology (IT) and Support Services

AI Contract Breakdown

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Timeline

PostedAug 11

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8052 773 Ess

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → FA8052 773 Ess

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 enterprise-level IT help desk support for approximately 4,000 users across unclassified (NIPRNet) and classified (SIPRNet) networks, including incident logging, troubleshooting, escalation, and resolution tracking.

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