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Tier 1/Tier 2 Help Desk & Onsite IT Support

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves the provision of Tier 1 and Tier 2 help desk and onsite IT support services to ensure continuous operational functionality. The scope includes end-user technical assistance such as troubleshooting, software installation, account management, and onsite hardware repairs. These services are intended to maintain seamless IT operations for the Department of Defense, specifically supporting operations in Road Forks. Set aside as a total small business contract under SBA guidelines (FAR 19.5) and classified under NAICS code 541512, this subcontract emphasizes timely and effective IT support critical to sustaining mission readiness. The contract was posted in February 2026 and falls under the jurisdiction of the 377th Message Processing organization within the Department of Defense, reinforcing its role in maintaining robust communication and technical infrastructure at the specified location.

General Info

Provision of Tier 1 and 2 IT help desk and onsite support for Department of Defense operations.

Agency

Department Of Defense → FA9401 377 Msg Pk

NAICS

541512 - Computer Systems Design Services

Place of Performance

ROAD FORKS, NM, USA

Set-Aside

SBA

Documents

This scope was carved out of FA940126C0007.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Infrastructure for Former DOE Buildings

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Timeline

PostedFeb 11

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → FA9401 377 Msg Pk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → FA9401 377 Msg Pk

Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of technical support for end-users including troubleshooting, software installation, account management, and onsite repairs to maintain operational continuity.

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