Tier 2 & Tier 3 Cloud Help Desk Support

The contract seeks technical support services for the Azure platform, focusing on Tier 2 and Tier 3 help desk functions to resolve complex issues related to virtual machines, access controls, storage failures, and application connectivity problems. The work requires experienced personnel capable of diagnosing and remediating advanced cloud infrastructure challenges, ensuring minimal disruption to federal operations. The support must align with the Federal Mediation and Conciliation Service’s operational needs, with performance centered in Washington, D.C., under the NAICS code 541519 for other computer-related services. The solicitation is designated as a subcontract and was posted on July 9, 2026, with a response deadline of July 13, 2026. There is no set-aside classification specified, and no point of contact information is provided in the posting. Interested parties must submit proposals through the SAM.gov portal using the provided link, and all work is expected to be performed remotely or on-site at the agency’s designated location in Washington, D.C., with a ZIP code of 20427. Technical expertise in Azure environments and proven experience in enterprise-level cloud support are essential for successful contract performance.