TIPS Kiosk Software Services

The Texas Health and Human Services Commission (HHSC) is soliciting competitive bids for TIPS Kiosk Software Services under solicitation number HHS0017489, with responses due by July 31, 2026, at 10:30 a.m. Central Time. The contract requires the provision of DynaTouch brand Touch Information Presentation software (TIPS) Cloud Kiosk Management software and end-user support renewal for HHSC operations in Austin, Texas. The scope includes centrally managing limited-access kiosk devices on agency-provided server and workstation systems, with strict performance requirements mandating a four-hour response time for standard service calls and a one-hour on-site response for emergencies. Services must be provided Monday through Friday, 8 a.m. to 5 p.m. Central Time, at designated locations including the Winters C Building in Austin. Pricing must be submitted exclusively via Exhibit C – Pricing Sheet, with historical spending of $150,910.01 provided only as a guideline, not a budget ceiling. The contract term begins September 1, 2026, and ends August 31, 2027, with options to renew for two additional one-year periods and a possible one-year extension for continuity purposes. All bids must conform precisely to the specified brand and model, as per Section 2155.067 of the Texas Government Code. Bidders are required to submit a complete response package via USB drive only, with hard copies not permitted, and must include signed and completed Exhibits A and C; omission of these will result in disqualification. Additional mandatory submissions include compliance with Texas Administrative Code standards of conduct, submission of a Certificate of Interested Parties through the Texas Ethics Commission upon award notification, and adherence to E-Verify requirements for all personnel, including subcontractors. Contractors must undergo comprehensive Texas DPS criminal and sex offender background checks for all staff prior to accessing state property, with verification spanning seven years of residences across Texas and out-of-state counties. Insurance requirements are stringent and include workers’ compensation, commercial general liability, commercial automobile liability, professional liability, and umbrella liability coverage with specified minimum limits. Payments are governed by the Texas Prompt Payment Act, invoicing must include the contract or purchase order number and align exactly with Exhibit C pricing, and a Texas Identification Number is required for payment processing. The award will be made to the bidder offering the best value to the State of Texas, considering performance capability, experience, financial stability