Tracking System Software Purchase for Mental Health Emergency Response and Victim Services

The City of Champaign’s Equity and Engagement Department is seeking proposals from qualified vendors to acquire a tracking system software designed to enhance mental health emergency co-responder and alternative response models for behavioral and mental health calls, as well as to support tracking victim and partner services under the Community Gun Violence Reduction Blueprint. The procurement process is outlined with a posting date of October 10, 2025, and a submission deadline of October 31, 2025, with an estimated contract value ranging from $500,000 to $2,000,000. The solicitation emphasizes compliance with diversity and inclusion goals, including affirmative action and good faith efforts, and requires vendors to submit detailed proposals that address technical capability, experience, cost, and adherence to the City’s standards. The contract will be governed by the City’s procurement ordinances, with no explicit federal or state clauses incorporated, but it mandates standard certifications such as disclosures, affirmative action documentation, insurance, and performance bonds. The scope of work involves delivering a tailored software solution capable of supporting mental health response models and victim service tracking, including implementation, configuration, user training, ongoing support, and regular updates. The City will conduct inspections and acceptance testing at its discretion, ensuring the software meets all specified requirements before final approval. Proposal submissions must follow a structured format, including vendor information, references, certifications, and detailed technical and cost responses, with proposals accepted either electronically via the City’s procurement portal or as sealed hard copies. Administrative and contractual oversight will be managed by the City, with no specific contact details for project managers provided beyond the primary contact for proposal submissions. The process emphasizes comprehensive evaluation based on compliance, technical merit, experience, cost, and local preference considerations, with the award likely based on a best value trade-off approach.