Training & Onboarding for Call Center Agents

This contract involves the development and delivery of comprehensive training programs specifically tailored for call center agents. The training will cover key areas such as PBS content, CRM systems, donor protocols, and customer service best practices, ensuring that staff are well-prepared to handle calls efficiently and professionally. The contract is categorized under NAICS code 611430, which relates to professional and management development training services. Issued by the University of North Carolina System Office, the subcontract opportunity was posted on June 4, 2026, with a response deadline of June 25, 2026. While specific location details for performance and agency contact information are not provided, the primary objective is to enhance the onboarding process for call center agents through targeted instructional programs. The focus on both technical systems and customer relations indicates an emphasis on improving both operational proficiency and customer satisfaction.