This Subcontract opportunity from North Carolina was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Training & Onboarding for Call Center Agents

Closed

State & Local

Submission Closed06/25/2026, 11:00:00 AM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

New

International

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Solicitation # HT9426-27-LBA-02-RFI

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«Інформаційно-консультативні послуги з питань з навчання роботі з Єдиними та Державними реєстрами» (Закарпатська область) код 72220000-3 Консультаційні послуги з питань систем та з технічних питань за ДК 021:2015

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Державна установа "Центр пробації"

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RFP-271-270000000176-2 | Individual and Group Coaching

Solicitation # 27000000176

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Appel à un collaborateur externe – Recrutement d’un formateur international pour l’animation de l’atelier de formation sur la finance inclusive « Making Finance Work for Refugees, IDPs and Host Communities » (MFW-R) à Garoua-Boulaï, du 16 au 20.11.2026 Pl

Solicitation # rfx_14026_ROAF

The International Labour Organization (ILO) is seeking an international external collaborator to facilitate a specialized training workshop on inclusive finance in Garoua-Boulaï, Cameroon. The engagement focuses on the Making Finance Work for Refugees, IDPs and Host Communities (MFW-R) course, aimed at strengthening the capacity of financial institutions, including banks, cooperatives, and microfinance institutions, to sustainably serve refugees, internally displaced persons, and host communities. The selected expert will be responsible for preparing, conducting, and reporting on a five-day workshop from November 16 to 20, 2026, and assisting these institutions in developing actionable implementation plans. The total estimated duration of the mission is eight working days. Candidates must be certified MFW-R trainers with at least ten years of experience in inclusive finance. This solicitation, identified as rfx_14026_ROAF, is managed as a Request for Quotation (RFQ) through the ILO e-Sourcing platform. Interested parties must use their UNGM credentials to access the portal and submit their proposals directly through the system, as submissions via the messages tab are prohibited and may lead to invalidation.

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Solicitation # UNDP-IDN-00956

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UNDP

POSTED

1 day ago

DEADLINE

N/A

AI Contract Overview

This contract involves the development and delivery of comprehensive training programs specifically tailored for call center agents. The training will cover key areas such as PBS content, CRM systems, donor protocols, and customer service best practices, ensuring that staff are well-prepared to handle calls efficiently and professionally. The contract is categorized under NAICS code 611430, which relates to professional and management development training services. Issued by the University of North Carolina System Office, the subcontract opportunity was posted on June 4, 2026, with a response deadline of June 25, 2026. While specific location details for performance and agency contact information are not provided, the primary objective is to enhance the onboarding process for call center agents through targeted instructional programs. The focus on both technical systems and customer relations indicates an emphasis on improving both operational proficiency and customer satisfaction.

General Info

Develop training programs for call center agents covering PBS, CRM, donor protocols, and customer service.

Agency

North Carolina → Unc - System Office

NAICS

611430 - Professional and Management Development Training

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 68-SOCC0626.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PBS North Carolina Call Center

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed

PostedJun 4

subcontract

Response DeadlineJun 25

Deadline has passed

Submission Closed

06/25/2026, 11:00:00 AM EDT

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Organization & Contact Information

AgencyNorth Carolina → Unc - System Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Unc - System Office

Office AddressN/A

ContactsNo contact information available

Full Description

Develop and deliver training programs for call center staff covering PBS content, CRM systems, donor protocols, and customer service best practices.

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