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Training & User Support (Helpdesk)

Active

State & Local

Response Deadline10/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Massachusetts → RGT01 - Department of Higher Education

NAICS

611430 - Professional and Management Development Training

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1088-RGT01-RGT01-134017.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

[RE-POST] REQUEST FOR INFORMATION: Education to Workforce Marketplace (E2WM)

AI Contract Breakdown

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Timeline

PostedSep 30

subcontract

Response DeadlineOct 2

Submission deadline

Response Deadline

10/02/2026, 10:00:00 PM UTCin about 17 hours

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Organization & Contact Information

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AgencyMassachusetts → RGT01 - Department of Higher Education

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → RGT01 - Department of Higher Education

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides training and technical support for prime contractors on Massachusetts Department of Higher Education (DHE) Education to Workforce Marketplace projects. Develops training programs, operates a technical helpdesk, and manages escalation procedures using ticketing systems and LMS. Requires ITIL or similar support framework standards. Delivers training manuals, completed training sessions, and resolved support tickets.

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