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Training, Documentation & Hypercare Support

Open

State & Local

Response Deadline11/23/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with NYC Health + Hospitals focuses on providing comprehensive user training, technical documentation, and post-go-live stabilization for prime contractors. The selected provider will be responsible for developing user manuals and instructional materials based on established design standards, conducting staff training sessions, and delivering hypercare support to manage triage and escalation immediately following system launches. The ultimate goal is to ensure a stabilized production environment and a well-trained user base. The solicitation is categorized under NAICS code 611430 and was posted on October 13, 2026. Interested parties must submit their responses by the deadline of November 23, 2026. This engagement is specifically structured as a subcontract to support the operational readiness and technical transition of health system projects within New York.

General Info

Subcontract for NYC Health + Hospitals providing user training, documentation, and post-launch stabilization.

Agency

New York → Nyc Health + Hospitals

NAICS

611430 - Professional and Management Development Training

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of MHP-1125.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Bid Extension: RFP for Provider Data Management services

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 13

subcontract

Response DeadlineNov 23

Submission deadline

Response Deadline

11/23/2026, 08:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyNew York → Nyc Health + Hospitals

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → Nyc Health + Hospitals

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides user training and post-go-live stabilization for prime contractors on NYC Health + Hospitals projects. Develops user manuals and technical documentation, conducts staff training sessions, and provides hypercare support for triage and escalation immediately following system launch. Utilizes instructional design standards. Delivers training materials and a stabilized production environment.

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