TSO Business Information System Support Services IDIQ

TSO owns and stewards several enterprise-level BISs which support hundreds to hundreds of thousands of users. These BISs are comprised of many dozens of custom Government off the Shelf (GOTS) software applications as well as Commercial off the Shelf (COTS) hardware and software applications. TSO's GOTS software applications contain a broad spectrum of platforms and technologies as denoted in Appendix A (Attachment 1). TSO builds, operates, and maintains its BISs, their component technologies, their development environments, and their hosting environments primarily with Marine and Civilian Marine personnel in a Government owned, Govermnent operated, contractor supported (GO-GO-CS) operating model. Contractor support will assist int he mamaintenance of highly complex, Government-designed and owned enterprise-class business critical systems. The anticipated services to be acquired fall within the scope of knowledge-based support services for software analysis, programming, debugging, software testing, software maintenance, software installation, help desk support and management, document conversion, risk management, software process improvement, quality assurance, system operations support, project management, system documentation, training, and maintenance of the systems, subsystems, and networks supported by TSO.