TV and Internet Services for the U.S. Embassy Tokyo, Japan

The U.S. Embassy Tokyo is soliciting quotations for a firm-fixed-price contract to provide television and internet services for the Chancery, Annex, and Reitan buildings, as well as the Mitsui Housing Apartment Compound. The base period of performance runs from July 1, 2025, to June 30, 2026, with four one-year option periods and a possible six-month extension. Key technical requirements include a 1 Gbps dedicated synchronous CIR lease line with a minimum annual circuit availability of 99.7%, specific latency and packet loss thresholds, and the provision of at least 33 public IP addresses. Television services must include local English phone support and strict on-site response times, ranging from 8 business hours for VIP outages to 3 business days for single-channel issues. Award will be based on the best value determination under FAR 13 Comparative Evaluation, considering technical superiority, past performance, and price reasonableness. A mandatory C-SCRM Go/No-Go evaluation serves as a gatekeeper, requiring a completed Cybersecurity Supply Chain Risk Management questionnaire or valid third-party authorization. Contractors must also certify compliance with Executive Order 14173 regarding anti-discrimination laws. Performance is monitored via a Quality Assurance and Surveillance Plan, with acceptable thresholds limited to one internet-related and two television-related customer complaints per month. Invoices are submitted electronically to the Financial Management Center at the U.S. Embassy Tokyo and are exempt from VAT under the Vienna Convention.