U.S. Embassy Antananarivo: Travel Management Services for the Comoros

The U.S. Embassy in Antananarivo has issued a solicitation (PR15715569) for professional corporate travel management services to support official domestic travel within the Comoros Union for U.S. Government employees, contractors, and invitational travelers. This service contract requires the contractor to arrange travel reservations, ticket issuance, lodging, vehicle rentals, and ferry services while ensuring compliance with federal travel regulations, the U.S. Mission Travel Policy, and applicable government guidelines. The base contract period is 12 months with four one-year option renewals, with performance centered in Moroni, Comoros. The contractor must provide 24/7 support, including emergency response capabilities such as Noncombatant Evacuation Operations (NEO), and maintain operational readiness through required licenses, permits, bonding, and insurance. Deliverables include timely electronic itineraries, tickets, and routine management reports such as quarterly problem-solving and sales activity reports, as well as monthly reconciliations and unused ticket reporting. The contractor is also responsible for accommodating travelers with disabilities and ensuring compliance with public safety laws, such as the Hotel and Motel Fire Safety Act. The solicitation emphasizes quality control measures, including semi-annual traveler satisfaction surveys and adherence to key performance standards that limit acceptable customer complaints. Payment will be processed via Government Travel Request (GTR) for transportation tickets and Electronic Funds Transfer (EFT) for transaction fees. The contract includes personnel requirements mandating staff fluent in English and/or French and experienced with government travel systems, with strict protocols for key personnel substitution and contract continuity. Although pricing details are not provided, the pricing model is transaction-based with multiple service categories enumerated, from travel reservations to courier delivery. Proposals are due by December 19, 2025, with inquiries directed to embassy contacts. Overall, this solicitation seeks a responsive travel management contractor capable of delivering comprehensive, regulatory-compliant corporate travel support under U.S. Government oversight in the Comoros region.