U009--Pluralsight Subscription

Page 1 of 2 STATEMENT OF WORK: PLURALSIGHT SUBSCRIPTION BACKGROUND: The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Service Support Center (VSSC) develops and maintains national application, reporting and analytics software and tools across numerous business intelligence healthcare domains including operations, clinical care, access, service utilization, finance, human resources, employee and patient satisfaction and performance measurement. These tools are utilized by over 80,000 unique users across every level within VHA from care providers, operational managers, and facility and network directors to senior leadership to manage operations and provide patient care. In order to stay abreast of rapid advancements and changes in technologies, methodologies and practices used in the development of our tools, VSSC staff requires access to an existing commercial off the shelf web based, subscription service that hosts an extensive, online library of advanced technical training, material and resources. The purpose of this Statement of Work is to identify a source for obtaining a commercial subscription to Pluralsight.com brand name or equivalent on-line training. REQUIREMENTS: DELIVERABLES: Equal to or Better than the following: The online training shall provide access for 50-60 unique users (VA Staff) to include the following requirements: 12-month subscription license/access to the on-line IT learning site and content, which includes 24x7x365 online access from any location within the VA network or outside the VA network. An extensive library of technical coursework, labs, quizzes, examples and materials shall be available across a variety of technical, analytical and business intelligence topics including the catalog of Microsoft-sponsored training such SSAS, SSIS, MDX, DAX, SQL coding, and query tuning. Shall provide search capabilities, learning maps and paths to identify relevant materials and training. The ability to assess/test skills and pre- and post-course learning is required to ensure skills level and transfer. The ability to manage subscriptions, monitor usage, and assign coursework. The technical training platforms/venues shall offer a variety of tools, software coding examples, Q&A, chat with other developers/trainers, training opportunities both in webinars and online classes. The on-line training shall provide multiple levels of course content for the topics covered, to include beginner, intermediate and expert level content or courses. Training courses shall include assessments which allow students to gauge their understanding of course content. Provide users unlimited access to view, listen, and/or print all classes, courses, content and forums Course content shall be available online to students in video, audio and written transcript formats. Customer service support shall be available online or via a toll free 800 number during normal business hours, defined as 8AM 5PM EST. The on-line training site shall include tools to allow individual students to identify and create learning paths in a user specified technology or topic area. The student shall have the capability to take multiple courses simultaneously and have the ability to switch between active courses and return to the course where they left off. The on-line training shall automatically capture courses completed for user records and shall be capable of providing certificates of completion which identify course name, user name, date completed, course length and number of Continuous Learning Points (CLP) earned. The on-line training shall provide a means for users to take notes, which shall be automatically linked via time-stamp for post reviewing of the course. The courses shall have the ability for accelerated replay, with audio, to allow students to quickly move through or review familiar content. The on-line training shall be accessible from a variety of user platforms, including Windows, Mac Operating System (OS), Linux, and mobile environments (iOS and Android) with no additional software required, beyond the existing web browser, for online access. The on-line training shall be available with closed captioning to meet Section 508 compliance. The on-line training shall include up-to-date training material on the latest versions of the latest products. Type of Contract: Firm Fixed Price. Performance Period: Subscription for 12 months, with 2 one-year renewal options Place of Delivery: Contractor s Site Pricing *If an alternate product is proposed, it shall be up to the Offeror to demonstrate in its bid that the proposed product is equal to that of Pluralsight.com Business Professional