Unified Communications and Contact Center Solutions

Sourcewell, a State of Minnesota local government unit and service cooperative, is soliciting proposals under RFP 092926 for Unified Communications and Contact Center Solutions. The goal is to establish master agreements that provide turn-key procurement solutions for Participating Entities, which include governmental, nonprofit, tribal, and educational agencies across the United States and Canada. The scope of work encompasses VoIP technology, UCaaS, CCaaS, video and audio collaboration, mass notification, and AI-enabled capabilities, including all necessary hardware, software, and implementation services for cloud, premises-based, or hybrid environments. Proposals must be submitted exclusively through the Sourcewell Procurement Portal by September 29, 2026, at 3:30 p.m. Central Time. The resulting master agreements will have an initial term of four years, with the possibility of up to three one-year extensions. Awards will be granted to the highest-scoring responsive and responsible proposers based on criteria including financial viability, marketing plans, pricing, and the depth of offered solutions. Proposers must provide detailed pricing using models such as line-item, percentage discount, subscription, or transaction-based pricing. Awarded suppliers are expected to pay an administrative fee, typically between one and two percent of total quarterly sales, to Sourcewell. The solicitation emphasizes the inclusion of Small, Minority-owned, Women’s, and Veteran-owned Business Enterprises and requires a protest bond of 20,000 dollars. Annual transaction volume for these agreements is estimated at 40 million dollars.