Unified Customer Contact and Force Control Room Solution

The York and North Yorkshire Combined Authority, acting for itself and the Chief Constable for North Yorkshire Police, is soliciting proposals for a Unified Customer Contact and Force Control Room Solution under solicitation number 2526-0234. This project involves the delivery of command, control, communication, and computer systems, software packages, integrated telecommunications, and comprehensive IT services. The scope of work is structured into three distinct phases: a Minimum Viable Product, Compulsory Enhancements, and Optional Enhancements. The estimated total value of the contract is 15 million GBP excluding VAT, or 18 million GBP including VAT. The contract is scheduled for an initial five-year term from October 1, 2027, to September 30, 2032, with options to extend for ten additional 12-month periods, potentially extending the total duration to 15 years. Performance will take place within Yorkshire and the Humber. The procurement utilizes a competitive flexible procedure consisting of three stages: Participation and ITT, Demonstration, and Dialogue Questions with a Best and Final Offer. The deadline for enquiries is October 21, 2026, and the final tender submission deadline is November 17, 2026, at 11:00 am.