USCG Financial Service Center (FSC) Automation and Communication Support

The contractor will support the US Coast Guard Financial Service Center by fully managing the automation lifecycle of its financial accounting operations, beginning with process analysis and extending through design, development, and deployment of automated solutions using technologies such as Microsoft 365 Power Platform, UiPath, and SharePoint. The scope includes not only building new systems but also ensuring their ongoing reliability through continuous sustainment, including monitoring, administration, troubleshooting, and direct user support. In addition to technical implementation, the contractor must actively assist government efforts to standardize and refine business processes by mapping workflows, uncovering control deficiencies, and maintaining a comprehensive library of documentation, including Standard Operating Procedures. The role further demands the development and delivery of training programs to equip staff with the skills needed to operate and benefit from the new automated systems. Beyond automation, the contractor is responsible for general operational support tasks such as producing detailed project documentation, tracking and reporting on Key Performance Indicators to quantify the impact of automation initiatives, and maintaining clear and consistent communication with all stakeholders regarding system changes, enhancements, and updates. The work will be performed primarily in Chesapeake, Virginia, under the oversight of the United States Coast Guard, part of the Department of Homeland Security, with primary point of contact Todd Gerick available for inquiries regarding contractual obligations and expectations. The position is aligned with NAICS code 541511 and is structured to ensure seamless integration of technology-driven improvements into the daily functioning of the Financial Service Center.