User Training and Onboarding Services

The contract outlines the development and delivery of comprehensive training programs for municipal staff in the Town of Sherborn focused on the effective use of CAMA software, including system navigation, reporting functions, and ongoing updates to support sustained adoption. The training is designed to ensure that staff at all levels gain the skills and confidence needed to operate the system efficiently, maintain data accuracy, and leverage its capabilities for long-term operational success. The work will be performed at the municipal office located on Washington Street in Sherborn, MA, with all training materials and sessions tailored to the specific workflows and reporting requirements of the local government. Subcontractors are expected to respond by September 18, 2026, and the opportunity falls under NAICS code 611430 for other schools and instruction, reflecting the educational nature of the services. The contract is classified as a subcontract and is being managed by the Town of Sherborn under the Massachusetts state framework. While no specific set-aside or point of contact details are provided, the emphasis is on delivering high-impact, hands-on training that bridges gaps in technical proficiency and promotes consistent, correct usage of the CAMA system across departments. The success of the project hinges on the contractor's ability to customize instruction, provide timely support during implementation, and ensure measurable improvements in staff competency over time.