User Training & Technical Support

The contract requires the provision of end-user training and ongoing Tier 1 and Tier 2 technical support for university staff who use a tax compliance SaaS platform. The scope includes delivering comprehensive training to ensure users can effectively navigate and utilize the platform, as well as offering responsive technical assistance to resolve issues ranging from basic functionality concerns to more complex system-related problems. Support must be consistent and reliable to maintain operational efficiency across university departments dependent on the tax compliance system. This is a subcontract opportunity under the NAICS code 611430, posted by the Mississippi Department of Finance and Administration through its MPTAP program. The solicitation was made available on July 23, 2026, with responses due by August 20, 2026. The place of performance and specific office location are not detailed, but the services are intended for university staff within Mississippi. All interested parties must submit proposals by the deadline to be considered for award.