USPSC - OTI IT Business Analyst - Washington D.C. (Multiple)

Request for Personal Services Contractor USAID Office of Transition Initiatives Position Title: IT Business Analyst - Washington, DC (Multiple Positions) Solicitation Number: SOL-OTI-15-000059 Salary Level: GS-9 Equivalent: $52,668 - $68,465 GS-11 Equivalent: $63,722 - $82,840 GS-12 Equivalent: $76,378 - $99,296 Issuance Date: October 2, 2015 Closing Date: October 19, 2015 Closing Time: 5:00 P.M. Eastern Time Dear Prospective Applicants: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified U.S. citizens to provide personal services as an IT Business Analyst under a personal services contract, as described in the attached solicitation. Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. ? 2. Supplemental document specifically addressing: Each of the two (2) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 60 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. Your complete resume and the supplemental document addressing the EFs must be mailed or emailed to: Office of Transition Initiatives 529 14th Street, NW, Suite 807 Washington, DC 20045 E-Mail Address: contact@example.gov Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: OTI Recruitment Team Telephone Number: +1 (555) 000-0000 E-Mail Address: contact@example.gov Website: www.OTIjobs.net Sincerely, Cristina Sylvia Contracting Officer Solicitation for U.S. Personal Services Contractor (PSC) IT Business Analyst - Washington, DC (Multiple Positions) 1. SOLICITATION NO.: SOL-OTI-15-000059 2. ISSUANCE DATE: October 2, 2015 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: October 19, 2015, 5:00 pm Eastern Time 4. POSITION TITLE: IT Business Analyst 5. MARKET VALUE: This position has been designated as a "tandem/ladder" position that, depending on the qualifications of the candidate, can be filled at the GS-9 ($52,668 - $68,465 per annum), GS-11 ($63,722 - $82,840 per annum), or GS-12 ($76,378 - $99,296 per annum) equivalent level, non-locality pay. Applicants may submit applications for more than one grade level, but will need to submit a separate application for each. Final compensation will be negotiated within the listed market value of the GS-9, GS-11, or GS-12 levels depending on qualifications, previous relevant experience and work history, salary and educational background. Salaries over and above the pay range will not be entertained or negotiated. Candidates who live outside the Washington, D.C. area will be considered for employment but no relocation expenses will be reimbursed. If selected at the GS-9 equivalent grade level, following at least one year at the GS-9 grade, the candidate may have the opportunity for advancement to the GS-11 equivalent grade. Following at least one year at the GS-11 equivalent grade, the candidate may have the opportunity for advancement to the GS-12 equivalent grade. In order to be advanced to the higher grade, the incumbent must meet the minimum qualifications of the higher grade and receive an excellent performance rating in their most recent annual performance evaluation. The evaluation must include a statement by the supervisor that the employee is performing successfully at the current grade and is considered ready to perform at the higher grade level. Neither advancement nor extension of the contract is guaranteed. Note: Applicants who submit an application for the GS-12 grade level, but do not meet the minimum qualifications as outlined in this solicitation and as reviewed by the Technical Evaluation Committee, will not be considered for the GS-11 or GS-9 positions if they have not submitted a separate application for those levels. Similarly, applicants who apply for the GS-9 position even though they might meet the minimum qualifications for the GS-11 or GS-12 position will not be considered for the higher graded position if they have not submitted a separate application for those levels. Applicants who are unsure of which grade level they meet the minimum qualifications for should submit separate applications for the GS-9, GS-11 and GS-12 positions. 6. PERIOD OF PERFORMANCE: Two years, with three one-year option periods. 7. PLACE OF PERFORMANCE: Washington, D.C. 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND USAID's Office of Transition Initiatives (OTI) is seeking highly motivated, highly qualified individuals who want the opportunity to help support rapid international transition programs for priority conflict-prone countries. Created in 1994 as a distinct operating unit within USAID, OTI helps local partners advance peace and democracy in politically-transitioning countries. In support of U.S. foreign policy, OTI seizes emerging windows of opportunity in the political landscape to promote stability, peace, and democracy by catalyzing local initiatives through adaptive and agile programming. Countries experiencing a significant political transition in the midst of a disaster or emerging from civil conflict have unique needs that cannot be fully addressed by traditional disaster relief. Timely and effective assistance to promote and consolidate peaceful, democratic advances can make the difference between a successful or a failed transition. OTI assists in securing peace by aiding indigenous, mostly non-governmental, civil society and media organizations. OTI uses such mechanisms as support for re-integration of ex-combatants into civilian society; development of initiatives to promote national reconciliation; identification of quick-impact community self-help projects to meet urgent economic needs; and aid to independent media outlets and community-based organizations to help promote informed debate and broaden public participation. To respond quickly and effectively and meet its program objectives and mandate OTI retains a group of high level professionals and experts under U.S. Personal Services Contracts (USPSCs). These knowledgeable and skilled professionals make up the vast majority of the OTI work force and are at its forefront implementing and achieving the office's programmatic goals and objectives. USPSCs are considered employees of USAID for all purposes except programs administered by the Office of Personnel Management (OPM) - such as federally sponsored health insurance, life insurance, and retirement benefits. However, there are several other similar benefits that USPSCs may participate in, such as partial reimbursement for health and life insurance costs, as well as full coverage of workers' compensation, among other benefits. For more complete information on USPSC benefits, please see page 14 of this solicitation. For more information about OTI and its country programs please see: http://www.usaid.gov/political-transition-initiatives INTRODUCTION The IT Business Analyst is a member of the Bureau for Democracy, Conflict and Humanitarian Assistance (DCHA)/OTI's Information Technology team in the Operations and Management Division, reports to the OTI Senior Information Technology Team Leader or his/her designee, and is based in Washington, DC. OTI currently has five teams as part of its Operations and Management Division: Finance, Human Resources (HR), Information Technology (IT), Office Support and Travel. The Business Analyst's principal responsibilities include supporting several projects for USAID and OTI's technical authority for all facets of operational assistance such as finance, HR, grants management and enterprise workflow; and performing business analysis and architecture development in support of customers and provide data expertise to be able to trace data through the system and assess the quality of data at each transform and interface of the business process. This effort will include, but is not limited to, the analysis of existing processes/reverse engineering; elicitation, analyses, and management of requirements; and development of Systems Development Life Cycle (SDLC) documents. Individuals in this position are also responsible for providing the day-to-day project management for a small team, including customer communications, expectations settings and timeline deliverable monitoring and risk management. A successful candidate will demonstrate sound judgment, excellent written and oral communication skills, including the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis. The candidate should possess exceptional analytical and critical thinking abilities and proven ability to successfully manage the delivery and execution of high quality, multiple work assignments on schedule and with minimal direction. 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES The work of the IT Business Analyst requires teamwork, the exercise of discretion, judgment, and personal responsibility. As a member of a highly operational office, the incumbent is willing and able to perform a wide range of administrative functions to help ensure programmatic success. The incumbent has a high level of integrity and attention to detail to ensure the use of OTI systems and procedures to maintain effective and efficient management of funds, programming, and monitoring and evaluation. The incumbent is highly flexible and willing to work under conditions of ongoing change, and remains professional and respectful of colleagues and authority in a diverse workforce. She or he places a premium on the building of positive relationships with his or her respective team both in the field and in Washington, and with key stakeholders both in and outside of USAID. The incumbent is able to prioritize and complete tasks without follow-up by the supervisor, while also filling in gaps as needed to ensure the responsiveness of the team. The IT Business Analyst is a strategic thinker, articulates innovative ideas, presents solutions, and is a positive role model for colleagues both in and outside of OTI. Under the direct supervision of the DCHA/OTI Sr. IT & Operations Specialist or his/her designee, the IT Business Analyst will perform the following duties: At the GS-9 IT Business Analyst level: - Assist in providing orientation and training for new staff as delegated; communicate with supervisor to recognize good performance and communicate where performance needs to be improved; - Assist in the development of a range of high quality deliverables and artifacts, such as business cases, requirements specifications, technical documentation, business process diagrams, executive presentations, white papers, etc.; - Assist in the development of lifecycle documents, including Use Cases, Detailed Functional Requirements, Software Requirement Specifications, Detailed Design Specifications, Test Scenarios, and User Manual; - Provide meeting facilitation as required (prepare meeting agenda, schedule and set up meetings, prepare meeting materials, draft detailed meeting minutes and task tracking and coordination on open actions); - Assist with event, workshop, and working group planning and execution support; - Assist in project planning and risk management support; - Support status reporting on assigned projects and/or activities; - Interact with customers, in working group setting, to document the common technical and functional requirements for specific cloud-based solutions; - Interface with management and provide various reports on a regular basis; - Assist in analysis, development, and management of detailed requirements documentation; - As needed, serve on short-term assignments with other USAID offices or bureaus in direct support of OTI programs. These placements shall not exceed three months; - Perform related duties as assigned by the supervisor to ensure the successful completion of country programs and operations. At the GS-11 IT Business Analyst level: - After an initial learning period, provide orientation, training, and mentoring for new staff as delegated; communicate with supervisor to recognize good performance and communicate where performance needs to be improved; - Assist in the development of a range of high quality deliverables and artifacts, such as business cases, requirements specifications, technical documentation, business process diagrams, executive presentations, white papers, etc.; - Assist in the development of lifecycle documents, including Use Cases, Detailed Functional Requirements, Software Requirement Specifications, Detailed Design Specifications, Test Scenarios, and User Manual; - Provide meeting facilitation as required (prepare meeting agenda, schedule and set up meetings, prepare meeting materials, draft detailed meeting minutes and task tracking and coordination on open actions); - Provide event, workshop, and working group planning and execution support; - Support status reporting on assigned projects and/or activities; - Perform business process analysis and develop technical business process models; - Apply business process modeling tools and methodologies to facilitate communications with stakeholders and elicit the information necessary to document end-to-end business processes; - Provide project planning and risk management support; - Prepare and deliver planning tools and presentations to communicate architecture practices, project schedules, resource requirements, and program status to customers; - Work with customers in working group setting to document the common technical and functional requirements for specific cloud-based solutions; - Facilitate meetings with project stakeholders to elicit requirements; - Interface with management and provide various reports on a regular basis; - Apply architectural best practices and sound methodologies to support capabilities analysis, business process reengineering, requirements analysis, and system acquisition; - Assist in analysis, development, and management of detailed requirements documentation; - As needed, serve on short-term assignments with other USAID offices or bureaus in direct support of OTI programs. These placements shall not exceed three months; - Perform related duties as assigned by the supervisor to ensure the successful completion of country programs and operations. At the GS-12 IT Business Analyst level: - After an initial learning period, provide orientation, training, and mentoring for new staff as delegated; communicate with supervisor to recognize good performance and communicate where performance needs to be improved; - Supervise a small team of business analysts based on Project Management Institute's (PMI) principles and SDLC methodology; - Develop a range of high quality deliverables and artifacts, such as business cases, requirements specifications, technical documentation, business process diagrams, executive presentations, white papers, etc.; - Develop lifecycle documents, including Use Cases, Detailed Functional Requirements, Software Requirement Specifications, Detailed Design Specifications, Test Scenarios, User Manual; - Analyze, develop, and manage detailed requirements documentation; - Provide meeting facilitation as required (prepare meeting agenda, schedule and set up meetings, prepare meeting materials, draft detailed meeting minutes and task tracking, as well as coordinate open actions); - Provide event, workshop, and working group planning and execution support; - Support status reporting on assigned projects and/or activities; - Perform business process analysis and develop technical business process models; - Apply business process modeling tools and methodologies to facilitate communications with stakeholders and elicit the information necessary to document end-to-end business processes; - Lead project planning and risk management support; - Work with customers in working group setting to document the common technical and functional requirements for specific cloud-based solutions; - Prepare and deliver planning tools and presentations to communicate architecture practices, project schedules, resource requirements, and program status to customers; - Lead the facilitation of meetings with project stakeholders to elicit requirements; - Interface with management and provide various reports on a regular basis; - Apply architectural best practices and sound methodologies to support capabilities analysis, business process reengineering, requirements analysis, and system acquisition; - Review USAID regulations and policy and interview subject matter experts to build and maintain a full suite of system architecture and process models in accordance with Enterprise Architecture (EA) guidance; - Conduct architecture product review, provide input to architecture content, and assess and adapt operational, system, data, services, and capabilities architecture views to meet program objectives according to USAID policy and guidelines; - Knowledge of USAID policies and procedures to ensure awareness of Agency standards; - As needed, serve on short-term assignments with other USAID offices or bureaus in direct support of OTI programs. These placements shall not exceed three months; - Perform related duties as assigned by the supervisor to ensure the successful completion of country programs and operations. SUPERVISORY RELATIONSHIP: The IT Business Analyst will be supervised by the OTI Sr. IT & Operations Specialist or his/her designee, as a member of the IT Team within the Operations & Management Division. SUPERVISORY CONTROLS: The supervisor will set overall objectives and resources available, and work with the employee to develop deadlines, methodology, and work to be accomplished. The employee will be responsible for carrying out assignments and consulting with the supervisor on policy interpretations. The supervisor will evaluate work for technical soundness and effectiveness in meeting work objectives. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. 11. WORK ENVIRONMENT Work is performed in an office setting. Overseas deployments are not required for this position. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position. See detailed instructions for demonstrating Education/Experience under "Applying") At a minimum, the applicant must have: At the GS-9 IT Business Analyst level: (1) Business administration and/or computer related coursework with one (1) year of work experience; AND (2) Demonstrated experience in utilizing analytical problem solving skills; At the GS-11 IT Business Analyst level: (1) A Master's Degree with one (1) year of work experience; OR A Bachelor's Degree with two (2) years of work experience; AND (2) Demonstrated experience assisting in analysis of an organization's current computer systems and procedures, and designing information systems solutions to help organizational and operational efficiency. At the GS-12 IT Business Analyst level: (1) A Master's Degree with a minimum of two (2) years of work experience; OR A Bachelor's Degree with a minimum of three (3) years of work experience; AND (2) Demonstrated experience in analysis of an organization's current computer systems and procedures and designing information systems solutions to help organizational and operational efficiency; (3) One (1) year of project management experience; (4) Demonstrated supervisory experience. In addition, the applicant must satisfy the following Selection Factors: - Applicant is a U.S. citizen; - Complete resume submitted; - Supplemental document specifically addressing how the candidate meets each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance; - Satisfactory verification of academic credentials. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements; - Supplemental document specifically addressing how the candidate meets each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance (NOTE: Dual citizens may be asked to renounce second-country citizenship); - Satisfactory verification of academic credentials. A USAID Secret level security clearance is required prior to issuance of the contract for this position. NOTE: If a full security investigation package is not submitted by the selected within 30 days after it is requested, the offer may be rescinded. If a security clearance is not able to be obtained within four months after the selected submits the initial security clearance documentation, the offer may be rescinded. Due to anticipated program needs, individuals should be able to travel to post within 60 days after a contract is awarded. EVALUATION FACTORS (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) Applicants should cite specific, illustrative examples for each factor. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. Factor #1 Demonstrated experience in developing functional specifications and system design specifications for client engagements. Factor #2 Demonstrated experience in business/systems analysis in a technical environment. BASIS OF RATING: Applicants who clearly meet the Education/Experience Requirements and Selection Factors will be further evaluated based on scoring of the Evaluation Factor responses. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to specifically address the Selection and/or Evaluation Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: Evaluation Factors have been assigned the following points: Factor #1 - 30 Factor #2 - 30 Total Possible - 60 points Interview Performance - 40 points Satisfactory Professional Reference Checks - Pass/Fail (no points assigned) Total Possible Points: 100 The most qualified candidates may be interviewed, required to provide a writing sample, and demonstrate an ability to operate commonly used office applications. OTI will not pay for any expenses associated with the interviews. In addition, applications (written materials and interviews) will be evaluated based on content as well as on the applicant's writing, presentation, and communication skills. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Professional references and academic credentials will be evaluated for applicants being considered for selection. APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. 2. Supplemental document specifically addressing: Each of the two (2) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 60 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. By submitting your application materials, you agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email. DOCUMENT SUBMITTALS Via mail: Office of Transition Initiatives, 529 14th Street, NW, Suite 807, Washington, D.C. 20045 Via email: contact@example.gov Please note in your document submittal where you heard about this position. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to Federal Acquisition Regulation (FAR) Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) https:/acquisition.gov/far/current/html/52_200_206.html LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usa.gov/Topics/Reference-Shelf/forms.shtml or at http://www.usaid.gov/forms/ 1. Federal Employment Application (OF-612). 2. Declaration for Federal Employment (OF-306). 3. Medical History and Examination Form (DS-6561). 4. Questionnaire for Sensitive Positions (for National Security) (SF-86), or Questionnaire for Non-Sensitive Positions (SF-85). 5. Finger Print Card (FD-258). Forms 1 through 5 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://www.usaid.gov/work-usaid/aapds-cibs#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. FAR 52.222-50 - COMBATING TRAFFICKING IN PERSONS FAR Clause 52.222-50 is hereby incorporated as Attachment 2 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.state.gov/m/a/dir/regs/fam/16fam/index.htm Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly e...