USPSC Senior Management Advisor - Worldwide

SOLICITATION NUMBER: SOL-OTI-11-000035 ISSUANCE DATE: July 18, 2011 CLOSING DATE: August 2, 2011, 5:00 p.m. EDT SUBJECT: Solicitation for U.S. Personal Service Contractor for a Senior Management Advisor - Worldwide (Intermittent PSC) Ladies/Gentlemen: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications (Optional Form 612 only) from qualified U.S. citizens to provide personal services as a Senior Management Advisor - Worldwide under a personal services contract, as described in the attached solicitation. Submittals shall be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Complete and hand-signed federal form OF-612 (including OF-612 continuation sheets as needed). NOTE: Submission of a resume in addition to the required forms is encouraged. A submitted resume, however, is considered supplemental application material. Submission of a resume alone or in lieu of the OF-612 form IS NOT a complete application. All information to be evaluated must be contained in the OF-612 form and must not depend on references to your resume. Failure to provide the required information and/or materials will result in your not being considered for employment. 2. Supplemental document specifically addressing: Each of the Education/Experience requirements shown in the solicitation. Each of the six (6) Evaluation Factors shown in the solicitation. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors on a separate sheet describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Incomplete or unsigned applications shall not be considered. These signed forms must be mailed, delivered, faxed, or emailed (email applications must be signed) to: GlobalCorps 529 14th Street, NW, Suite 700 Washington, DC 20045 E-Mail Address: srmanagement@globalcorps.com Facs'mile: (202) 403-3911 or (202) 403-3941 Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: Timothy Gonya or Caitlyn Shelley Telephone Number: (202) 706-6109 or (202) 706-6114 E-Mail Address: srmanagement@globalcorps.com Website: www.globalcorps.com Facs'mile: (202) 403-3911 or (202) 403-3941 Sincerely, Cristina Sylvia, Contracting Officer Solicitation for U.S. Personal Service Contractor (PSC) Senior Management Advisor - Worldwide (Intermittent PSC) 1. SOLICITATION NO.: SOL-OTI-11-000035 2. ISSUANCE DATE: July 18, 2011 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: August 2, 2011, 5:00 pm EDT 4. POSITION TITLE: Senior Management Advisor 5. MARKET VALUE: GS-15, worldwide, non-locality ($99,628 - $129,517). The position is the equivalent of a GS-15 based on the duties and responsibilities and selective factors (minimum qualifications). Final compensation will be negotiated within the listed market value based upon the candidate's past salary, work history and educational background. Salaries over and above the top of the GS-15 pay range will not be entertained or negotiated. 6. PERIOD OF PERFORMANCE: One (1) year, with four (4) one-year options The Personal Services Contractor(s) hired under this contract will provide up to a maximum of 250 workdays of services on an annual basis. The specific projects, as well as dates, number of days and locations to be worked will be determined by mutual agreement between the contractor and his/her OTI supervisor according to the programmatic needs of OTI. 7. PLACE OF PERFORMANCE: Worldwide, with possible travel as stated in the position description. 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND USAID's Office of Transition Initiatives (OTI) is seeking highly motivated, highly qualified individuals who want the opportunity to help support rapid international transition programs for priority conflict-prone countries. Created in 1994 as a distinct operating unit within USAID, OTI helps local, indigenous partners advance peace and democracy in priority conflict-prone countries by providing fast, flexible, short-term assistance targeted at key transition needs. Countries experiencing a significant political transition in the midst of a disaster or emerging from civil conflict have unique needs that cannot be fully addressed by traditional disaster relief. Timely and effective assistance to promote and consolidate peaceful, democratic advances can make the difference between a successful or a failed transition. OTI assists in securing peace by aiding indigenous local partners such as civil society groups (non-governmental organizations or informal community groups), local governments, private businesses, media groups, and others, through identification of quick-impact community self-help projects to meet urgent economic needs; development of initiatives to promote national reconciliation; re-integration of ex-combatants into civilian society; and aid to independent media outlets and community-based organizations to help promote informed debate and broaden public understanding and participation in their country's political process. To respond quickly and effectively and meet its program objectives and mandate OTI retains a group of high level professionals and experts under personal services contracts (PSCs). These knowledgeable and skilled professionals make up the vast majority of the OTI work force and are at its forefront implementing and achieving the office's programmatic goals and objectives. For more information about OTI and its country programs please see: http://www.usaid.gov/our_work/cross-cutting_programs/transition_initiatives/ INTRODUCTION The Senior Management Advisor is an expert in the multitude of functions that comprise program operations and management for USAID's Office of Transition Initiatives programs in the field, and also in the U.S. The Senior Management Advisor provides services which require the highest level of professionalism, knowledge, diplomacy, and expertise. This individual must be readily available to provide the required services on an intermittent basis, often on short notice with little time for preparation. OTI field offices are located in countries with complex problems, often in difficult and harsh environments, with some offices located in countries with no other USAID presence. The Senior Management Advisor reports to the Chief of OTI's Operations and Management Division or his/her designee which may be the Chief of Field Programs Division or Country Team Leaders, and spends the majority of his or her time working side by side with OTI country program implementation teams in the Field and in Washington. All of the field activities supported, as well as the majority of the headquarters activities supported, are focused on transition program implementation. OBJECTIVE The objective of this solicitation is to provide an intermittent Senior Management Advisor to the Office of Transition Initiatives. 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES The work of the Senior Management Advisor requires teamwork, the exercise of discretion, judgment, and personal responsibility. As a member of a highly operational office, the Senior Management Advisor is willing and able to perform a wide range of administrative functions to help ensure programmatic success. The Senior Management Advisor is highly flexible and willing to work under conditions of ongoing change, and remains professional and respectful of colleagues and authority in a diverse workforce. She or he places a premium on the building positive relationships with his/her respective team, with the rest of OTI and with key stakeholders both in and outside of USAID. The Senior Management Advisor is a team player, able to prioritize and follow up on their own actions without prompting, while also assisting a busy supervisor and fellow colleagues to track and respond to incoming requests and routine tasks, filling in gaps as needed to ensure the responsiveness of the team. The Senior Management Advisor has a strong sense of responsibility, service-oriented, highly organized, pays close attention to detail, is able to complete administrative tasks with minimal guidance, and is able to receive and respond to constructive criticism in a professional manner. The Senior Management Advisor is a strategic thinker, articulates innovative ideas, presents solutions, and is a positive role model for colleagues both in and outside of OTI. The position requires services both in the many countries in which OTI has field offices implementing country programs, and in OTI/Washington. Specifically, the Senior Management Advisor will perform the following duties: - Conduct field site visits where OTI has country programs to assess and evaluate administrative management systems, issues and operations for OTI country program start-ups, management, and close-out, and if necessary, provide in-country reviews and advice regarding the internal control procedures of OTI implementing partners to help improve program support and coordination with the OTI country team; - Serve as a management analyst for OTI transition programs in the field, and in Washington; - Execute proper administrative start-up procedures that provide quick and smooth running of operations for OTI field offices; - Provide advice on personnel support services for program funded personal service contract positions such as establishing PSC (U.S. and Foreign National) positions, as well as for implementing partner staff positions, and reviewing position descriptions and market value analyses and justifications; - When required, fill a leadership role, in managing and implementing an assigned country program, including assessing project sites and participating committee(s) to select OTI implementing partners (contractors and/or grantees) to execute OTI's country program; monitor and evaluate the country program, individual projects, and contractor and grantee performance; and negotiate program and project agreements with host countries and non-governmental officials within the guidelines provided by the OTI/Washington Team Leader; - Review field staff mixes with the OTI country team for both the ongoing OTI program staff and the ongoing OTI implementing partner staff to ascertain that field staff requirements are adequate, and review the preparation of staff training plans to ensure that they are adequate and that they are fully implemented in support of transition programs, and conduct training for OTI and implementing partner staff as needed; - Develop and provide training for headquarters and field staff (both U.S. and foreign national as well as implementing partner staff on the ground) as needed to ensure that OTI staff are in compliance with OTI policies as well as Agency regulations; - Conduct records management reviews of both OTI and implementing partner staff to ensure that files are established, maintained and disposed of in accordance with OTI policies for managing transition grant records, as well as USAID policies and procedures; - Coordinate with the OTI Country Team, Chief of Information Office (CIO), USAID or the U.S. Embassy and the OTI implementing partner if necessary to ensure that OTI field programs are able to procure and install adequate computer hardware and software (either within the mission, or within the implementing partner office); - Advise on the establishment of International Cooperative Administrative Support Services (ICASS) agreements and review ICASS budgets and invoices in collaboration with the OTI Country Team to ensure that costs are consistent with the services being provided for OTI program funded staff, and assist with the determination of appropriate services (and levels of services) to be obtained under ICASS; - Identify and negotiate agreements with service providers (e.g. US Embassy, USAID mission, OTI implementing partner, private firms, etc.), for OTI field team administrative support, and assess the quality and cost of services being provided to OTI field offices by USG and implementing partner service providers; advise OTI field managers on alternatives to be considered when services do not meet established quality standards. This includes ensuring that residential housing for OTI field staff (90% of whom are program funded), including furnishings and equipment, are adequate and consistent with Post policy; and ensuring that OTI program-funded vehicles are being maintained and operated in accordance with established guidelines (for vehicles purchased by the OTI contractor, ensure that the contractor is maintaining and operating them in accordance with their contract); - Coordinate with USAID/Office of the Security (SEC) and the Embassy Regional Security Officer (RSO) in the field to ensure that proper security measures are in place both in the OTI workplace and residences, and review OTI implementing partner security procedures with the OTI Country Team to ensure the same; - Ensure that all OTI property is properly inventoried, marked, and in good condition (this refers to OTI property purchased through the mission or from Washington - property purchased through the OTI contractor must be inventoried as well, in coordination with the OTI contractor), and that inventory controls are in place to ensure proper use of program-funded property; - Execute proper close-out procedures for ending OTI country transition programs that include proper disposition of property (including advise for OTI implementing partners on the disposition of property, as requested), termination of agreements such as ICASS, and termination of host country staff in accordance with the Embassy Compensation Plan and host country laws; - Be readily available on an intermittent basis to provide OTI with advice and assistance on OTI and government management policies and systems at all levels of the organization; - Establish relationships with OTI Washington and field staff, OTI implementing partner staff, and USAID and Embassy management officials, providing guidance and leadership on administrative management issues; - Advise on, and if necessary coordinate, management activities and issues between OTI and USAID/Missions and U.S. Embassies, implementing partners, as well as on occasion with DCHA, USAID geographic bureaus, Management Bureau, USAID/SEC; - As needed, advise OTI managers on OTI and Agency USPSC policies and issues; advise OTI USPSC employees on agency policies and regulations relating to the employment of program-funded USPSCS; - At times, be available as a resource for other USAID offices or USG agencies when the work corresponds with the incumbent's experience, the scope of work, and with the clearance of the Supervisor and Office Director; and, - When required, step into a range of roles, including program management, operations support, and oversight roles, as well as the highest of leadership and management positions in OTI, helping to fill program implementation and management gaps to ensure that OTI programs continue to run smoothly. SUPERVISORY RELATIONSHIP: The Senior Management Advisor will take direction from and will report to the Chief, Management and Operations Division or his/her designee. SUPERVISORY CONTROLS: The Supervisor will set overall objectives. The employee and the supervisor together will develop deadlines, projects, and work to be accomplished. The incumbent is expected to take initiative, act independently, and manage his/her tasks with minimal supervision. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. During deployment on assessment teams, Country Start-Ups, Disaster Assistance Response Teams (DARTs) (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds). 11. WORK ENVIRONMENT Work is primarily performed in an office setting. During deployment on Assessments, Country Start-ups, Disaster Assistance Response Teams (DARTs) (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of education and experience factors are considered NOT qualified for the position. See detailed instructions for demonstrating Education/Experience under "Applying") The position of Senior Management Advisor is intermittent and a senior-level position that requires an experienced professional, who has overseas experience in diplomacy, can efficiently and effectively function in complex, difficult and unstable environments when called upon, often on extremely short notice. The incumbent must be extremely knowledgeable not only in administrative management functions but in the manner, historical style and procedures employed by the U.S. government in the normal conduct of its business with emergency, transitional, and development activities overseas. The ability to identify key leaders in the field, and also in Washington to establish a sound professional relationship with them is critical to the success of OTI's programs in transition countries overseas. Excellent analytical skills and the ability to grasp and resolve problems quickly are essential. Administrative management functions include management analysis, human resources in relation to Personal Service Contractors (U.S. and Foreign National), general services (which includes vehicle management, real and personal property management and equipment and facility maintenance), records keeping and management, operating budgets, ICASS, security, and contracting and procurement. A thorough comprehension and proven record of performance in these functions is an absolute necessity for a Senior Management Advisor to meet the requirements of the position. At a minimum, the applicant must have: - A Bachelor's degree in a related field; AND - Minimum of fifteen (15) years work experience, of which nine (9) years must include experience in progressively more complex operation management or administrative management positions that have included human resources, contract and procurement, personal property management, records management, security, and other related functions, of which seven (7) of these years must have been overseas in conflict-prone countries, working in a development context, and in a supervisory management capacity. OR - A Master's degree with significant study in or pertinent to the specialized field, including, but not limited to, international relations, business administration, and social sciences; AND - Minimum of thirteen (13) years work experience, of which nine (9) years must include experience in progressively more complex operation management or administrative management positions that have included human resources, contract and procurement, personal property management, records management, security, and other related functions, of which seven (7) of these years must have been overseas in conflict-prone countries, working in a development context, and in a supervisory management capacity. AND - Demonstrated knowledge of U.S. government acquisition and assistance regulations, especially as applied in overseas settings in developing or crisis countries; and - Demonstrated experience putting together small and large teams/staff, including drafting position descriptions for program-funded contractor staff, hiring staff, mentoring/supervising/managing staff with varying skills sets over a multi-year period overseas. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete and hand-signed federal form OF-612 submitted (see detailed instructions under "Applying"); - Supplemental document specifically addressing how the candidate meets each of the Education/Experience requirements, AND each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance (NOTE: Dual citizens may be asked to renounce second-country citizenship); - Ability to obtain a Department of State medical clearance; - Satisfactory verification of academic credentials. EVALUATION FACTORS (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) Factor #1 Experience working and communicating with such organizations as USAID, U.S. Embassies, other international organizations providing transition or development assistance programming overseas, and/or foreign governments overseas to ensure an organization's operational/administrative management systems and procedures are most effective and support the organization's achievement of critical, high profile objectives; Factor #2 Experience starting up, managing, and closing out large and small office support functions including support teams in difficult overseas environments, ensuring that offices or missions are well-supported in human resources, security, procurement, records management, motor pool, housing, property management, and all other necessary functions; Factor #3 A customer service-oriented team player, who also has a keen ability to operate independently and with self-sufficiency if necessary in complex political or emergency situations in pre/post-conflict countries or countries undergoing political transitions; Factor #4 Excellent communication, writing, analytical and social/interpersonal skills, demonstrating diplomacy and an ability to communicate and represent a US Government organization's mission, core values and ethos diplomatically to key partners, stakeholders and beneficiaries both within and outside the USG within the US and overseas, with host government officials, USG implementing partners, and others from all walks of life; Factor #5 Experience designing, implementing, monitoring and evaluating development activities, especially small grant activities; and Factor #6 An active or recent USG security clearance with a U.S. Government Agency. BASIS OF RATING: Applicants who clearly meet the Education/Experience Requirements and Selection Factors will be further evaluated based on scoring of the Evaluation Factor responses. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Applicants are required to address each of the Evaluation Factors on a separate sheet describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to specifically address the Selection and/or Evaluation Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: Evaluation Factors have been assigned the following points: Factor #1 - 20 Factor #2 - 15 Factor #3 - 10 Factor #4 - 10 Factor #5 - 10 Factor #6 - 5 Total Possible - 70 Points Interview Performance - 30 points Satisfactory Professional Reference Checks - Pass/Fail (no points assigned) Total Possible Points: 100 The Evaluation Factors are worth 70 out of 100 points. Be sure to fully respond to each of the Evaluation Factors and include all relevant experience, training, and/or education in your responses. Sample Evaluation Factors are provided on the GlobalCorps website at www.globalcorps.com. The most qualified candidates may be interviewed and required to provide a writing sample. OTI will not pay for any expenses associated with the interviews. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Professional references and academic credentials will be evaluated for applicants being considered for selection. APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. A complete U.S. Government Optional Form 612 with hand-written signature (including OF-612 continuation sheets as needed) (downloadable forms are available on the USAID website, http://www.usaid.gov/forms, or internet http://www.gsa.gov/Portal/gsa/ep/formslibrary.do, or www.globalcorps.com). NOTE: Submission of a resume in addition to the required forms is encouraged. A submitted resume, however, is considered supplemental application material. Submission of a resume alone or in lieu of the OF-612 form IS NOT a complete application. All information to be evaluated must be contained in the OF-612 form and must not depend on references to your resume. Failure to provide the required information and/or materials will result in your not being considered for employment. All applicants must submit complete dates (months/years) and hours per week for all positions listed on the OF-612 or on supplemental OF-612 continuation sheets to allow for adequate evaluation of your direct and related experience. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements. Dates (months/years) and locations for all field experience must also be detailed. 2. A supplemental document specifically addressing: Each of the Education/Experience requirements shown in the solicitation. Each of the six (6) Evaluation Factors shown in the solicitation. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors on a separate sheet describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any cover letter. DOCUMENT SUBMITTALS Via mail: GlobalCorps, 529 14th Street, NW, Suite 700, Washington, DC 20045 Via facs'mile: (202) 403-3911 or (202) 403-3941 Via email: srmanagement@globalcorps.com Please note in your document submittal where you heard about this position. NOTE: If a temporary or full secret security clearance is not obtained within four months after offer acceptance, the offer may be rescinded. NOTE: The incumbent must obtain Department of State medical clearance within six months after offer acceptance. If medical clearance is not obtained within this period, USAID will terminate the contract at the convenience of the government. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to FAR Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) https://www.acquisition.gov/far/current/html/52_200_206.html LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usaid.gov/forms/ or at http://www.forms.gov/bgfPortal/main.do 1. Optional Form 612. 2. Medical History and Examination Form (DS-6561). ** 3. Questionnaire for Sensitive Positions (for National Security) (SF-86), or ** 4. Questionnaire for Non-Sensitive Positions (SF-85). ** 5. Finger Print Card (FD-258). ** 6. Employment Eligibility Verification (I-9 Form). ** ** Forms 2 through 6 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://www.usaid.gov/business/business_opportunities/cib/subject.html#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING HANDICAP, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.state.gov/m/a/dir/regs/fam/c23002.htm. Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly encouraged to obtain health insurance that covers this assignment. Nothing in this provision supersedes or contradicts any other term or provision in this contract that pertains to insurance or medical costs, except that section (e) supplements General Provision 25. "MEDICAL EVACUATION (MEDEVAC) SERVICES." (c) When the contractor or eligible family member is covered by health insurance, that insurance is the primary payer for medical services provided to that contractor or eligible family member(s) both in the United States and abroad. The primary insurer's liability is determined by the terms, conditions, limitations, and exclusions of the insurance policy. When the contractor or eligible family member is not covered by healt...