USPSC Senior Program Operations Specialist

Request for Personal Service Contractor USAID Office of U.S. Foreign Disaster Assistance Position Title: Senior Program Operations Specialist Solicitation Number: SOL-OFDA-14-000021 Salary Level: GS-13 Equivalent: $89,924 - $116,901 Issuance Date: February 20, 2014 Closing Date: March 13, 2014 Closing Time: 5:00 P.M. EDT Dear Prospective Applicants: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified U.S. citizens to provide personal services as a Senior Program Operations Specialist under a personal services contract, as described in the attached solicitation. Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference. (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. 2. Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation. Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. Your complete resume and the supplemental document addressing the QRFs must be mailed, delivered, faxed, or emailed to: GlobalCorps 529 14th Street, NW, Suite 700 Washington, DC 20045 E-Mail Address: srposhpge@globalcorps.com Facs'mile: (202) 315-3803 Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: Allison Moses or Laura Unterholzner Telephone Number: (202) 661-9366 or (202) 661-9334 E-Mail Address: srposhpge@globalcorps.com Website: www.globalcorps.com Facs'mile: (202) 315-3803 Sincerely, Michael Clark Contracting Officer Solicitation for U.S. Personal Service Contractor (PSC) Senior Program Operations Specialist 1. SOLICITATION NO.: SOL-OFDA-14-000021 2. ISSUANCE DATE: February 20, 2014 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: March 13, 2014 at 5:00 pm EDT 4. POSITION TITLE: Senior Program Operations Specialist 5. MARKET VALUE: GS-13 equivalent ($89,924 - $116,901- includes locality pay). Final compensation will be negotiated within the listed market value based upon the candidate's past salary, work history and educational background. Salaries over and above the top of the pay range will not be entertained or negotiated. Candidates who live outside the Washington, D.C. area will be considered for employment but no relocation expenses will be reimbursed. 6. PERIOD OF PERFORMANCE: Two (2) years, with three (3) option years 7. PLACE OF PERFORMANCE: Washington, D.C. 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND The Office of U.S. Foreign Disaster Assistance (OFDA) is the office within USAID that is responsible for providing emergency non-food humanitarian assistance in response to international crises and disasters. OFDA is part of the Bureau for Democracy, Conflict, and Humanitarian Assistance (DCHA) and is organized into three divisions. The Disaster Response and Mitigation Division (DRM) is responsible for the provision of emergency humanitarian assistance through a grants mechanism to non-governmental organizations (NGOs), international organizations (IOs) including the United Nations (UN) agencies, and to other partners to ensure the implementation and delivery of this assistance. This division also oversees OFDA's non-response efforts in disaster risk reduction and resilience. DRM also coordinates with other organizations for the provision of relief supplies and assistance. DRM devises, coordinates, and implements program strategies for a variety of natural and human-caused disaster situations. It encompasses a group of technical sector specialists who provide expert capability in assessing the quality of disaster response and disaster risk reduction activities. The Program Support Division (PS) provides programmatic and administrative support including budget/financial services, procurement planning and guidance, contracts and grants administration, and communication support for OFDA's Washington and field offices. The Operations Division (OPS) develops and manages logistical and operational support for disaster responses and administrative support to all offices and operations. OPS maintains readiness to respond to emergencies through several mechanisms, including managing Search and Rescue Teams (SAR), coordinating and supporting Disaster Assistance Response Teams (DARTs), and the Washington-based Response Management Teams (RMTs) as needed. In addition to DRM, PS, and OPS, OFDA has a Humanitarian Policy and Global Engagement Team (HPGE). INTRODUCTION DCHA/OFDA provides non-food humanitarian assistance in response to international crises and disasters. The Humanitarian Policy and Global Engagement Team (HPGE) serves as the principal focal point for humanitarian policy development, engagement and institutional relationships with international organizations and other donor governments. HPGE tracks trends and policy developments in the humanitarian assistance field; engages in policy discussion with other donors and multilateral agencies; recommends strategies for action to DCHA; initiates policy and internal guidance for the organization; maintains global relationships with implementing partners; leads OFDA's communications and social media outreach; and serves as the primary interlocutor on strategic issues with OFDA's other federal partners on global issues. The Senior Program Operations Specialist (SPOS) position serves as an integral part of the HPGE team and closely coordinates with other parts of the USG community on humanitarian issues. The SPOS manages a multi-million dollar program portfolio of grants to public international organizations (PIOs), as well as a strategic portfolio of global policy and research-oriented grants to a range of non-governmental organizations. The SPOS assists the HPGE Program Team Leader in strengthening institutional relationships with international organizations, non-governmental organizations and think tanks, and also serves as an office-wide resource on issues pertaining to funding of PIOs. OBJECTIVE OFDA requires the services of a SPOS in order to meet its objectives of programming, coordinating with other donors, and managing institutional relationships with partner organizations. 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES The SPOS provides critical analysis on programming with PIOs, manages a complex multi-million dollar portfolio of grants, serves as an office-wide resource on grant-making and procurement regulations as they pertain to PIOs, and interfaces regularly with the Disaster Response Divisions regarding funding to PIOs. He/She will also work with other parts of the DCHA bureau, with the Office of General Counsel, and with the Office of Acquisition and Assistance to ensure grant-making processes are functioning in an effective manner. He/She will also anticipate and prepare documents and briefing memos on humanitarian issues for important meetings and events. The SPOS administers a diverse multi-million dollar portfolio of globally-funded OFDA programs, many of which are implemented by UN agencies and other PIOs. In addition to managing a discrete portfolio, the SPOS works with the HPGE Program Team Leader to provide critical guidance on OFDA's relationship with PIOs, as well as guidance on internal USAID regulations and policies impacting these relationships. Under the guidance of the HPGE Program Team Leader, the SPOS will also manage critical issues with the UN and NGO community on behalf of OFDA, DCHA offices, and other U.S. Government (USG) agencies and must have the ability to multi-task. The assignment requires providing expert analytical and advisory support on a wide range of humanitarian issues for the planning, development and execution of U.S. foreign policy objectives within a broad and complex environment. Contacts will be within the USG, as well as personnel at U.S. posts worldwide, senior analysts and officials in international organizations and other agencies, experts, and representatives of non-governmental organizations. The role requires strong diplomatic and communication skills to accurately represent U.S. positions in a complex multilateral setting, based on guidance from Washington. The position requires a thorough understanding of the international humanitarian assistance environment, operations, related policies, regulations, and inter-relationships among the USG, donor and other international organizations. Detailed knowledge of humanitarian operations and partner programming, at the country and global level, is required. The duties and responsibilities will include the following: Grant Portfolio Management: - Become certified and serve as the Contracting Officer's Representative (COR) and Agreement Officer's Representative (AOR), as appropriate, for awards managed by the HPGE Team. - Prepare all documentation to obtain timely award approval. This will involve properly inputting data into Office and Agency administrative and financial tracking systems for transmittal to the Office of Acquisition and Assistance. - Ensure that all steps involved in managing a grant portfolio are performed, i.e., data entry, file maintenance, and close communication with relevant OFDA or other USAID staff, as needed. - Track program reports from grantees and ensure reports are received in a timely manner. - Review program reports to ensure that program objectives are achieved. Provide grantees with feedback on reports, and share reports with appropriate team members. - Design and maintain internal grant tracking mechanisms. - Ensure consistency in our grant management process across partner agencies. Grant Guidelines and Regulations: - Promote uniform policies and procedures for relating to partner agencies on grant management. - Upon request, help develop policies and provide guidance on OFDA core business processes. - Brief partner agencies, conduct trainings as needed and help disseminate information on OFDA grants guidelines. External Relations: - Work with the Program Team Leader to organize the annual NGO Partners Conference, including handling logistics and facility procurement. - Develop and maintain communications and relationships with partner organizations/offices, both within and outside the U.S. Government (USG) to ensure essential coordination of actions and information exchanges. Respond to inquiries, perform outreach services, and facilitate their access to OFDA staff. - Assist in the organization of monthly, quarterly and annual consultations with partner agencies and organizations. - Assist in the coordination of OFDA's participation in and input to the monthly meeting on specific disaster response areas conducted by InterAction. Participate in discussions related to the work of the current emergency responses when requested. Take notes and produce meeting summaries to ensure program policy consistency. - Work with the HPGE Program Team Leader to coordinate visits of senior UN officials engaged in programmatic responses to ongoing humanitarian crises. Internal Coordination: - Coordinate tasks and activities with OFDA colleagues well as with DCHA's Office of Food for Peace (FFP). - Liaise with the Office of General Counsel and the Office of Acquisition and Assistance, under the general guidance of the HPGE Program Team Leader, to ensure timely grant processes. - Assist the Program Team Leader in formulating the HPGE Team's internal budget, including drafting narrative justifications and budget revisions. Administrative and Other General Duties and Responsibilities: - Participate in the preparation of memoranda and briefing papers where input from the HPGE Team is required. - Assist in any follow-up actions regarding ongoing and current emergency programs. - Draft routine responses to partner or staff inquiries and participate in making recommendations to resolve issues, as appropriate. - Sign-up for and serve as needed, on Washington-based RMTs, which provide services and support to DARTs deployed in response to disasters. The duties on RMTs will be varied. - Serve as the USAID/OFDA after-hours duty officer on a rotational basis, for approximately one week every six months. - As needed, serve on DARTs, which may require immediate (within 24 hours) deployment overseas for an extended period of time. SUPERVISORY RELATIONSHIP: The Senior Program Operations Specialist will take direction from and report directly to the HPGE Program Team Leader or his/her designee. SUPERVISORY CONTROLS: Supervisor provides administrative directions in terms of broadly defined missions or functions. Employee plans, designs and carries out programs, projects, studies or other work in close consultation with his/her supervisor and other team members. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. During deployment on Disaster Assistance Response Teams (DARTs) (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds). 11. WORK ENVIRONMENT Work is primarily performed in an office setting. During deployment on Disaster Assistance Response Teams (DARTs) (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. ? EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position.) Bachelor's degree with significant study in or pertinent to the specialized field (including but not limited to international relations, human rights, economics, public health, disaster management, public policy or a related field) plus seven (7) years of progressively responsible experience working in emergency relief and humanitarian assistance and on humanitarian policy issues, two (2) years of which were obtained overseas. Applicants must demonstrate work experience with a humanitarian organization such as a USG foreign assistance agency, UN, IO, or international humanitarian NGO. OR Master's degree with significant study in or pertinent to the specialized field (including but not limited to international relations, human rights, economics, public health, disaster management, public policy or a related field) plus five (5) years of progressively responsible experience working in emergency relief and humanitarian assistance and on humanitarian policy issues, two (2) years of which were obtained overseas. Applicants must demonstrate work experience with a humanitarian organization such as a USG foreign assistance agency, UN, IO, or international humanitarian NGO. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements. - Supplemental document specifically addressing the Quality Ranking Factors (QRFs) submitted; - Ability to obtain and maintain a SECRET up to a TOP SECRET level security clearance as provided by USAID; - Satisfactory verification of academic credentials. QUALITY RANKING FACTORS (QRFs) (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) QRF #1 Proven ability in all aspects of international grant management in the humanitarian sector, including proven experience in the identification, analysis, and management of global humanitarian response, broad sectoral and research initiatives and programs; developing detailed program budgets; and developing and supporting grant management processes. QRF #2 Proven experience in providing expert guidance in the area of humanitarian assistance with regard to the different implementation, policy and program approaches utilized by public international organizations and non-governmental organizations. Detailed knowledge, based on hands-on experience of humanitarian action and a thorough on-the-ground knowledge of the international humanitarian system concepts and issues is required. QRF #3 Demonstrated ability to consistently and independently perform in a high visibility, high-pressure environment and accurately represent the USG policy positions. Strong worth ethic, polished representation skills, ability to initiate, develop and manage multiple projects simultaneously, ability to be both detail-oriented and results-oriented is essential; A high degree of diplomatic and leadership skills with a demonstrated ability to work with a diverse array of individuals and organizations; QRF #4 Demonstrated knowledge and experience with U.S. policy and regulations for responses to natural disasters and complex emergencies. Understanding of U.S. humanitarian assistance programming and approaches. QRF #5 Demonstrated skill in oral and written communication, preparing and presenting analysis, providing guidance, soliciting sensitive information, reviewing proposals, and negotiating agreements. BASIS OF RATING: Applicants who meet the Education/Experience requirements and Selection Factors will be further evaluated based on scoring of the Quality Ranking Factor (QRF) responses. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks. Applicants are required to address each of the QRFs in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection and/or Quality Ranking Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: QRFs have been assigned the following points: QRF #1 - 15 points QRF #2 - 10 points QRF #3 - 10 points QRF #4 - 8 points QRF #5 - 7 points Interview Performance - 30 points Satisfactory Professional Reference Checks - 20 points Total Possible Points: 100 The most qualified candidates may be interviewed and required to provide a writing sample. OFDA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for applicants being considered for selection. Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an applicant. OFDA reserves the right to select additional candidates if vacancies become available during future phases of the selection process. APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference. (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. 2. Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation. Additional documents submitted will not be accepted. By submitting your application materials, you certify that all of the information on and attached to the application is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email. DOCUMENT SUBMITTALS Via mail: GlobalCorps, 529 14th Street, NW, Suite 700, Washington, DC 20045 Via facs'mile: (202) 315-3803 Via email: srposhpge@globalcorps.com NOTE: If the full security application package is not submitted within 30 days after it is requested, the offer may be rescinded. If a Secret security clearance is not obtained within nine months after offer acceptance, the offer may be rescinded. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to Federal Acquisition Regulation (FAR) Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) https://www.acquisition.gov/far/current/html/52_200_206.html LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usaid.gov/forms/ or at http://www.usa.gov/Topics/Reference-Shelf/forms.shtml 1. Optional Form 612. 2. Medical History and Examination Form (DS-6561). 3. Questionnaire for Sensitive Positions (for National Security) (SF-86), or 4. Questionnaire for Non-Sensitive Positions (SF-85). 5. Finger Print Card (FD-258). Forms 1 through 5 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://www.usaid.gov/work-usaid/aapds-cibs#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. FAR 52.222-50 - COMBATING TRAFFICKING IN PERSONS FAR Clause 52.222-50 is hereby incorporated as Attachment 2 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.state.gov/m/a/dir/regs/fam/16fam/index.htm. Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly encouraged to obtain health insurance that covers this assignment. Nothing in this provision supersedes or contradicts any other term or provision in this contract that pertains to insurance or medical costs, except that section (e) supplements General Provision 25. "MEDICAL EVACUATION (MEDEVAC) SERVICES." (c) When the contractor or eligible family member is covered by health insurance, that insurance is the primary payer for medical services provided to that contractor or eligible family member(s) both in the United States and abroad. The primary insurer's liability is determined by the terms, conditions, limitations, and exclusions of the insurance policy. When the contractor or eligible family member is not covered by health insurance, the contractor is the primary payer for the total amount of medical costs incurred and the U.S. Government has no payment obligation (see paragraph (f) of this provision). (d) USAID serves as a secondary payer for medical expenses of the contractor and eligible family members who are covered by health insurance, where the following conditions are met: (1) The illness, injury, or medical condition giving rise to the expense is incurred, caused, or materially aggravated while the eligible individual is stationed or assigned abroad; (2) The illness, injury, or medical condition giving rise to the expense required or requires hospitalization and the expense is directly related to the treatment of such illness, injury, or medical condition, including obstetrical care; and (3) The Office of Medical Services (M/MED) or a Foreign Service medical provider (FSMP) determines that the treatment is appropriate for, and directly related to, the illness, injury, or medical condition. (e) The Mission Director may, on the advice of M/MED or an FSMP at post, authorize medical travel for the contractor or an eligible family member in accordance with the General Provision 10, Travel and Transportation Expenses (July 1993), section (i) entitled "Emergency and Irregular Travel and Transportation." In the event of a medical emergency, when time does not permit consultation, the Mission Director may issue a Travel Authorization Form or Medical Services Authorization Form DS-3067, provided that the FSMP or Post Medical Advisor (PMA) is notified as soon as possible following such an issuance. The contractor must promptly file a claim with his or her medevac insurance provider and repay to USAID any amount the medevac insurer pays for medical travel, up to the amount USAID paid under this section. The contractor must repay USAID for medical costs paid by the medevac insurer in accordance with sections (f) and (g) below. In order for medical travel to be an allowable cost under General Provision 10, the contractor must provide USAID written evidence that medevac insurance does not cover these medical travel costs. (f) If the contractor or eligible family member is not covered by primary health insurance, the contractor is the primary payer for the total amount of medical costs incurred. In the event of a medical emergency, the Medical and Health Program may authorize issuance of Form DS-3067, Authorization for Medical Services for Employees and/or Dependents, to secure admission to a hospital located abroad for the uninsured contractor or eligible family member. In that case, the contractor will be required to reimburse USAID in full for funds advanced by USAID pursuant to the issuance of the authorization. The contractor may reimburse USAID directly or USAID may offset the cost from the contractor's invoice payments under this contract, any other contract the individual has with the U.S. Government, or through any other available debt collection mechanism. (g) When USAID pays medical expenses (e.g., pursuant to Form DS-3067, Authorization for Medical Services for Employees and/or Dependents), repayment must be made to USAID either by insurance payment or directly by the contractor, except for the amount of such expenses USAID is obligated to pay under this provision. The Contracting Officer will determine the repayment amount in accordance with the terms of this provision and the policies and procedures for employees contained in 16 FAM 521. When USAID pays the medical expenses, including medical travel costs (see section (e) above), of an individual (either the contractor or an eligible family member) who is covered by insurance, that individual promptly must claim his or her benefits under any applicable insurance policy or policies. As soon as the individual receives the insurance payment, the contractor must reimburse USAID for the full amount that USAID paid on the individual's behalf or the repayment amount determined by the Contracting Officer in accordance with this paragraph, whichever is less. If an individual is not covered by insurance, the contractor must reimburse USAID for the entire amount of all medical expenses and any travel costs the contractor receives from his/her medevac provider. (h) In the...