This Subcontract opportunity from Department Of Defense was posted on December 9, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Virtual Contact Center (VCC) Software Licensing and Hosting

Closed

Federal

Submission Closed12/12/2025, 03:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Solicitation # 2621-KP

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1 day ago

DEADLINE

in 17 days

AI Contract Overview

This subcontract, issued by the Department of Defense under the W6QK Acc-apg Adelphi agency, involves the procurement of cloud-hosted Virtual Contact Center software licensing and hosting. The scope of work requires the provision of 45 software licenses equipped with essential communication tools, including Interactive Voice Response, Automatic Call Distribution, skill-based routing, caller ID, and Single Sign-On capabilities. Additionally, the system must support real-time and historical reporting, ensure consistent system availability, and integrate seamlessly with ServiceNow. The project is categorized under NAICS code 518210 and will be performed in Adelphi, zip code 20783. Interested parties should note that the solicitation was posted on December 9, 2025, with a response deadline set for December 12, 2025, at 8:00 PM.

General Info

Agency

Department Of Defense → W6QK Acc-apg Adelphi

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Adelphi, MD, 20783, USA

Set-Aside

NONE

Documents

This scope was carved out of W911QX26QA011.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TIERED SMALL BUSINESS SET-ASIDE FOR forty-five (45) Virtual Contact Center (VCC) Software Licenses

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedDec 9

subcontract

Response DeadlineDec 12

Deadline has passed

Submission Closed

12/12/2025, 03:00:00 PM EST

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-apg Adelphi

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → W6QK Acc-apg Adelphi

Office AddressN/A

ContactsNo contact information available

Full Description

Provision of 45 cloud-hosted VCC software licenses with IVR, ACD, skill-based routing, caller ID, SSO, and real-time/historical reporting. Includes system availability and ServiceNow integration.