Voice of Customer (VoC) Experience Tool license, hosting, and operations and management services.

The contract involves the provision of a Voice of Customer (VoC) Experience Tool, encompassing licensing, hosting, and associated operations and management services. It is designated under an 8(a) Sole Source set-aside, indicating it is awarded to a qualified small business under the Small Business Administration's 8(a) program, following FAR 19.8 guidelines. The contract is forecasted to support the Department of Housing and Urban Development's Office of the Chief Financial Officer, focusing on enhancing customer experience insights through this specialized tool. The contract is aligned with NAICS code 541519, which pertains to other computer-related services. Although specific location details for performance and agency offices are not provided, the contract point of contact is Harold D. Owens, who can be reached via the Department of Housing and Urban Development channels. This arrangement ensures dedicated services for managing and operating the VoC platform, facilitating improved feedback mechanisms and operational efficiency within the agency.