Voicemail Services

The contract involves the installation and integration of a new Avaya IX Messaging System at Little Rock Air Force Base, replacing the existing Avaya CM10 system. The project scope includes migrating all users, lines, ancillary systems, trunks, and services to the new system using Session Initiation Protocol (SIP). The contractor is responsible for providing all necessary equipment, performing installation, and ensuring seamless integration with the current telephone infrastructure. The upgraded system will enable voicemail services to be accessible across the entire base, enhancing communication capabilities. All work must be performed in accordance with the Performance Work Statement (PWS) and relevant contractual addenda, including instructions to offerors and evaluation criteria. The solicitation, titled "Voicemail Services," was posted on September 23, 2025, with a response deadline of September 24, 2025. It is a combined procurement under NAICS code 541519, with no set-aside restrictions, and is managed by the Department of the Air Force at Little Rock Air Force Base. Key points of contact include Alyssa Larson and Lukas Sebastian Ashley, who can be reached via email or phone for further information. The contract emphasizes compliance with specified standards, wage determinations, and brand name requirements for voicemail services, ensuring the system meets military and operational standards.