Voicemail Services

This contract involves the installation and migration to a new Avaya IX Messaging System at Little Rock Air Force Base, replacing the existing Avaya CM10 system. The project encompasses transferring all user accounts, lines, ancillary systems, trunks, and services to the new system using Session Initiation Protocol (SIP). The contractor is responsible for providing the necessary equipment, installing it, and integrating it seamlessly with the current telephone infrastructure to enable comprehensive voicemail services across the entire base. All work must be performed in accordance with the specified Performance Work Statement, ensuring compliance with established standards and requirements. The solicitation was issued as a total small business set-aside under NAICS code 541519, reflecting a focus on other computer-related services. The contract was posted on September 16, 2025, with a response deadline of September 17, 2025. Notably, an amendment shifted the NAICS code from 561421, Telephone Answering Service, to 541519, indicating a broader scope related to computer services rather than solely answering services. The contract is managed by the Department of the Air Force at Little Rock AFB, with primary points of contact including Alyssa Larson and Lukas Sebastian Ashley. The project documentation includes several attachments detailing the performance work, evaluation criteria, and specific service requirements.