Web-Base Quality Auditing System

ACC AMIC/PKA is researching the market to get an estimate of how much the cost would be for a program to perform the following services. This is solely for informational purposes and is to be used for market research and will not bound any replies to their information provided. Description of Services ACC AMIC manages the quality facet of contracts in ACC AMICs portfolio. To fully manage these contracts, ACC AMIC requires the use of a web-base quality auditing system which can be accessed from any stand-alone computer that has high speed internet access. To achieve this objective, ACC AMIC requires an externally contractor hosted system which is a tailorable Commercial off-the-shelf (COTS) system. General Description The Contractor shall furnish all facilities, services, labor, materials, and equipment, unless specifically identified otherwise, necessary to provide the services identified, the terms and conditions contained in the contract. This document establishes the guidelines for the necessary services, materials, and facilities required to facilitate the web-based quality auditing system. This will include verification, troubleshooting and repair as appropriate and/or otherwise support the equipment, connectivity, and assemblies developed or produced for this system. Requirements The following are the minimum Government requirements: SYSTEM: - Web-based application -100 users, if a user is no longer required to access to the web-based auditing module, that license can be transferred free of charge and does not count as an additional license -- Username/password for each user - Provide capability to support/manage up to 20 contracts -- Provide capacity to expand under separate agreement - Provide and maintain all equipment, software, and internet connectivity/licensing as part of the FFP - Compatible and compliant with Air Force computer systems and networks -- No Active X - Perform Backups - System maintained in CONUS - Provide upload, storage, and download capabilities of auditing documentation - Compatible with current Microsoft Office Suite and Adobe (with backward capability) - System compatible with Microsoft XP, Vista, and Windows 7 - Capable of producing/exporting documents compatible Microsoft Office Suite - Fields can be hidden (and not show up on report) by the end user - Work with military LAN personnel to resolve Firewall issues - Industry standard security - Multiple user access simultaneously -- Multiple answers to same question -- Record lockout if in use to prevent overwriting for standalone module. - Standalone version for remote locations with upload/download capabilities --Current/past checklist and audits - Provide electronic training package - Provide single date entry/flow down to all applicable fields -- Data/fields filterable/sorted by program - Levels of permission i.e. full read/write or read only controlled by the end manager - Maintain a revision history of questions -- Managed by the Government -- Provide capability to upload multiple checklists - Real time updates - ISO compliant auditing process -- User controlled audit number -- Development of Audit Plan -- Building of audit checklist (from previously uploaded checklist) -- Audit Report (end user controlled) -- Separate document for each finding - Spell Check - Government maintains all rights to the data -- Data will be exportable in Excel or Access as a minimum - Technical support -- M-F normal business hours - help desk phone/e-mail -- Upload new checklists within 3 business days - Metrics/data retrieval -- User defined queries -- Open/Closed non-conformances (time parameters) --QAE specific audits to include questions asked and findings (time parameters) -- Site specific reports -- Number of times a question was asked - with and without findings -- Sortable by program, QAE, or location Government Furnished Materials - Historical data for each program provide in SQL database -- Checklist currently in use provide in SQL database or MS Access Historical Data - 84 users currently using the web-based auditing system - Eight programs are currently using the system - Typically there are 1-14 users accessing the system at the same time - Data storage rate; less than 1 GB stored after 5 years of use POTENTIAL AREAS FOR EVALUATION CRITERIA TO BE USED 1) SUB-FACTOR 1: Ease of Use DESCRIPTION: This sub-factor examines the web-based auditing systems ease of use/intuitivism. The schema should provide a systematic approach to leading the auditor through the audit. Areas that will be examined include save capability, auditors ability to individually select fields (all others hidden) for audit plans and reports, and the ability to add/remove specific questions from the checklist. 2) SUB-FACTOR 2: Single data entry DESCRIPTION: This sub-factor examines the ability of the system to provide single point entry which will flow down to all applicable fields to prevent multiple reentry of the same data. Additionally, the ability of the system to filter out unused contracts (and information contained within) to prevent continually sorting though large amounts of data to located contract specific data will be examined (i.e. currently there are 11 contracts managed, many with multiple locations and multiple Quality Assurance Evaluators (QAEs). Once the QAE enters his contract title, all future information (dropdowns) should be limited to only that specific contract). 3) SUB-FACTOR 3: Metrics/Data Retrieval DESCRIPTION: This sub-factor examines the ability of the system to create user defined reports and question usage vs. findings. The ability of the system to create user defined report such as individual audit reports, individual/multiple findings (i.e. first and second notices and CARs), question usage, QAE reports, or similar. Additional the ability of the system to produce a "finished" product will be examined. A finished product is a report which has consistent fonts, spacing, margins, numbering, etc.