Wide Area Network (WAN) Transport, Connectivity, Internet, and Telephony Services

The State of New Hampshire Department of Information Technology has issued Request for Information RFI 2027-015 to conduct market research for a future carrier transport solution. The objective is to gather information to develop a subsequent Request for Proposal for Wide Area Network transport, connectivity, internet, and telephony services supporting over 430 distributed statewide locations. The scope includes the design, installation, and support of scalable services utilizing MPLS and SD-WAN protocols, addressing rural broadband challenges, and replacing legacy telephony systems such as Centrex, POTS, and PRI lines with modern alternatives. Technical requirements for the future solution include a minimum availability of 99.9999 percent, automatic failover in less than 50 milliseconds, and strict performance thresholds with latency below 100 ms, jitter below 30 ms, and packet loss below 1 percent. The system must support Jumbo Frames, preserve Quality of Services mechanisms for voice and video, and employ Equal Cost Multi-Path routing for unclassified traffic. Interested vendors must submit their responses via email to Wendy Pouliot by November 13, 2026, at 4:00 PM. As this is a sources-sought RFI for research purposes, no contract will result directly from this solicitation, and detailed cost figures are not required at this stage.