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WWC Certified Help Desk Services

Active

Federal

Response Deadline11/10/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Education → Contracts And Acquistions Management

NAICS

541519 - Other Computer Related Services

Place of Performance

DC, 20202, USA

Set-Aside

NONE

Documents

This scope was carved out of 4701.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

What Works Clearinghouse (WWC) Online Study Review Guide (OSRG)

AI Contract Breakdown

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Timeline

PostedOct 19

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 03:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyDepartment Of Education → Contracts And Acquistions Management

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Education → Contracts And Acquistions Management

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical support and inquiry resolution for prime contractors on U.S. Department of Education IES projects. Monitors the OSRG request system and dedicated help desk email to resolve technical issues. Requires personnel certified in WWC Group Design Standards v4.1 and General and Advanced Group Designs v5.0. Delivers resolved technical tickets and monthly IT reporting sheets.

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What Works Clearinghouse (WWC) Online Study Review Guide (OSRG)

Solicitation # 4701

The U.S. Department of Education, through the Institute of Education Sciences, is conducting market research to identify a commercial off-the-shelf alternative to the What Works Clearinghouse Online Study Review Guide. The OSRG is a critical web-based tool used to capture data, compute summary statistics, output study reviews and metanalytic syntheses, and manage workflows for reviewing academic journal articles against established standards. This sources sought notice is not a request for quotes or a formal solicitation, but an invitation for potential offerors to provide capability statements and demonstrations of recommended software to help the government finalize its acquisition strategy. Interested parties must submit a capability statement of no more than 10 pages in PDF format by November 10, 2026. Submissions must include entity identification, UEI, and size status relative to NAICS code 541611, as well as feedback on whether the draft Performance Work Statement contains restrictive language. Key technical requirements for the future solution include adherence to WWC Group Design Standards, rigorous quality control through peer reviews and audits, and specific personnel certifications. The government is seeking information on the ability to maintain the tool, manage user accounts with required cybersecurity training, and provide scalable staffing to resolve technical issues within specified timeframes.

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Other Computer Related Services

POSTED

DEADLINE

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