Caroline Been

Caroline Been serves as the primary procurement lead within the GSA/FAS Administration Services Acquisition Branch (47QSEA), where she orchestrates the acquisition of mission-critical software and digital infrastructure essential to federal operational continuity. Responsible for managing the full lifecycle of contracts under the Federal Acquisition Regulation, she specializes in securing enterprise-grade software platforms, licensed applications, and integrated IT systems that support agency-wide digital transformation initiatives. Her work directly enables the modernization of federal work environments by ensuring the timely delivery of secure, scalable, and compliant software solutions aligned with OMB and NIST guidelines. Caroline maintains strategic partnerships with a broad base of software publishers and systems integrators, primarily engaging with vendors that hold established GSA Schedule contracts and possess FedRAMP authorization. Her procurement approach emphasizes vendor performance, cybersecurity compliance, and interoperability with federal IT ecosystems. She routinely collaborates with both large-scale software enterprises and niche technology providers to ensure access to innovative, standards-based solutions that meet the evolving needs of federal customers. Caroline’s contracting portfolio reflects a strict focus on open competition, with 100% of her acquisitions conducted without set-aside designations. While she does not prioritize socioeconomic categories such as 8(a), HUBZone, or SDVOSB, her approach ensures full and open competition to achieve best value through technical merit, pricing transparency, and vendor reliability. Her primary procurement focus is squarely on NAICS 513210—Software Publishers—where she procures commercial off-the-shelf (COTS) software, enterprise licensing agreements, cloud-based SaaS platforms, and embedded software systems for desktop, server, and mobile environments. Her technical expertise spans application lifecycle management, software asset management, and compliance with federal software licensing frameworks, making her a key enabler of digital modernization across federal agencies.