Caroline Bertolin Hillas

Caroline L. Bertolin serves as a Contracts Specialist with USAID/Thailand, where she plays a pivotal role in executing strategic procurement actions that advance the agency’s mission of fostering regional resilience across Southeast Asia. She manages the full lifecycle of professional services contracts, from requirement development and market research to solicitation, evaluation, award, and closeout, ensuring compliance with federal acquisition regulations and USAID’s development objectives. Her acquisitions primarily support technical assistance, capacity building, and advisory services in public health, environmental sustainability, governance, and communications strategy, aligning procurement outcomes with USAID’s long-term development goals in the region. Bertolin collaborates with a diverse array of international and local professional service providers, including technical consultants, research institutions, and implementation partners with deep expertise in development programming. Her contracting patterns reflect a preference for performance-based, results-oriented agreements that emphasize measurable outcomes and adaptive management. While no single contractor dominates her portfolio, she consistently engages firms with proven experience in complex, multi-country development contexts, fostering long-term partnerships built on transparency, accountability, and technical excellence. Her procurement practices reflect a strong commitment to open competition, with 100% of her acquisitions issued as non-set-aside actions. This approach prioritizes merit-based selection over socioeconomic preferences, ensuring the broadest possible access to qualified vendors while maintaining rigorous standards for technical capability and programmatic impact. Bertolin’s portfolio is exclusively focused on NAICS 541990—All Other Professional, Scientific, and Technical Services—encompassing a wide range of specialized services including policy analysis, monitoring and evaluation, communications strategy, climate resilience planning, and public health technical support. Her domain expertise lies in procuring high-impact advisory services that strengthen institutional capacity and drive sustainable development outcomes across Thailand and the broader Mekong region.