Heather Orlando

Heather Orlando serves as a Contracting Officer responsible for managing complex information technology and professional services acquisitions in support of federal mission objectives. She oversees the full lifecycle of procurement activities—from market research and solicitation development to contract award and administration—ensuring compliance with FAR regulations and agency procurement policies. Her portfolio primarily encompasses IT modernization, systems integration, and technical consulting services, reflecting a strong emphasis on mission-critical digital infrastructure and analytical support. Orlando’s approach prioritizes transparent, competitive processes that align with federal acquisition best practices while fostering innovation and accountability. Her contractor relationships are centered on firms delivering computer systems design, custom programming, and broader IT consulting services. While no single vendor dominates her award portfolio, she regularly engages with mid-tier and small technology providers capable of delivering agile, scalable solutions in software development and systems architecture. Her contracting patterns reflect a preference for established industry partners with proven technical capabilities, alongside a consistent openness to new entrants in the federal IT marketplace. Orlando demonstrates a strong commitment to small business participation, with nearly 15% of her awards directed toward small business set-asides—equally split between Women-Owned Small Businesses and Total Small Business Set-Asides under FAR 19.5. The majority of her acquisitions remain open to all competitors, reflecting a balanced approach that prioritizes competition while intentionally creating pathways for socioeconomically disadvantaged firms to engage in federal contracting. Her primary procurement focus lies within NAICS 541519 (Other Computer Related Services), 541512 (Computer Systems Design Services), and 541511 (Custom Computer Programming Services), indicating deep expertise in software development, systems integration, and IT advisory services. She also procures peripheral equipment manufacturing under NAICS 334118 and management consulting under 541611, underscoring a multidisciplinary approach to technology-enabled mission support. Her domain expertise spans enterprise IT modernization, data systems architecture, and technical operations consulting.